Mansion Poker Support in this Forum

SoyCD

Joined: 20.02.2008

18.02.2009, 19:01 0

We are happy to announce that from now on there will be several Mansion employees that will browse this forum in their free time in order to comment on your feedback or to forward you to the correct places at Mansion.

We are happy about this dedication and hope that Mansion poker will be able to continuously improve thanks to your feedback. Even if they only spend a little bit of time in this forum, it will surely have a positive impact for all players playing there.

The Mansion employees will be active in this forum using the account Redcar100.

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53 replies

_Anonymous_

18.02.2009, 19:27 0

Hi Guys,

I will monitor this forum as regularly as possible and take on board your feedback, comments and problems.

Hopefully if there any issues we can help get them resolved swiftly for you

Cheers,

Redcar100

_Anonymous_

18.02.2009, 20:04 0

This sounds good. Thanks PokerStrategy.

p.s: why are they bronze? have they got the starting capital ♦? Joking!

TheBrood

Joined: 17.07.2008

Posts: 4,381

18.02.2009, 23:19 0

Originally posted by Redcar100
Hi Guys,

I will monitor this forum as regularly as possible and take on board your feedback, comments and problems.

Hopefully if there any issues we can help get them resolved swiftly for you

Cheers,

Redcar100

This is a good idea, you can start by reading all the topics in this forum lol

♠ NL50 BSS Mansion | Quote of the week by andyb43: "loosing the $50 could be traumatic if you are bouncing along on the bones of your arse" ♠

_Anonymous_

03.04.2009, 16:43 0

how about this one
When I send an email to support please try and respond.
Its not that difficult really just hit the reply button.

chuongdk

Joined: 22.03.2009

Posts: 210

01.06.2009, 09:47 0

I would like to know is there any require of minimum MCP to withdraw the wining from a free bankroll,
example: I got 50$ from pokerstrategy, I win to 100$, I want to withdraw 50$ of wining, is there any restrict?

CoreySteel

Joined: 25.10.2006

Posts: 3,347

01.06.2009, 10:07 0

How many mansion pokey points do i need to with draw my starting capital??

chuongdk

Joined: 22.03.2009

Posts: 210

01.06.2009, 10:11 0

Thx you,
but I would like a clear answer from Mansion's supporter

thunderbird56

Joined: 02.12.2007

Posts: 2,190

01.06.2009, 10:30 0

Hi chuongdk,

I can confirm that when you get the starting capital at Masion, you're required to get at least 3,000 Mansion Club Points before you can cash out the starting capital or the winnings.

Kind Regards,
thunder

CoreySteel

Joined: 25.10.2006

Posts: 3,347

01.06.2009, 11:39 0

Originally posted by chuongdk
Thx you,
but I would like a clear answer from Mansion's supporter

Last post in that thread is copy/paste from Mansion support...

I am contacting you regarding your recent withdrawal request.

When you signed up you received an exclusive $50 bonus which is only available to Poker Strategy players. A condition of this bonus is that you must earn 3,000 Mansion Club Points before you can withdraw the bonus or any winnings from your account.

We have therefore declined your most recent withdrawal request as it does not meet this condition of the bonus. You can view your current points balance and track your progress by accessing ‘My Account’ through the poker lobby then clicking ‘Mansion Club Points’.

You may withdraw up to the amount of your original deposit before reaching the 3,000 MCP point threshold but only if you leave $50 remaining to cover the bonus amount

_Anonymous_

01.06.2009, 13:11 0

Hi, As above I can confirm you're required to get at least 3,000 Mansion Club Points before you can cash out the starting capital or the winnings.

thanks

chuongdk

Joined: 22.03.2009

Posts: 210

01.06.2009, 13:21 0

Thx everyone

_Anonymous_

01.06.2009, 13:32 0

Just curious why Mansion would choose to do this (see e-mail below)? Now you're just Titan with a worse colour scheme. So now while clearing your bonus the effective RB drops from 33ish% to 20%? And what is with withholding the remaining bonus dollars until the bonus expires? I am correst that when I play the last 3500 points I will recieve $35 then in 3 months when it expires I will be credited with the other $15?

Hello xxxxxxxxxx

We're changing the way we release bonuses into players accounts at MANSIONPOKER.com.

From 00:00 GMT on Monday1 June 2009 you will receive 10 USD for every 1000 points you earn.

New bonuses will be released at this rate at once, if you have a current bonus MANSIONPOKER.com will make sure you get the full amount of cash for the points you earn, when the bonus expires.

Example:
You have $50 bonus remaining which expires on 1st July
In between now and 1st July, you earn 2200 Mansion Club points.
Under the old system you would recieve $30 cash in your account.
Under the new system you will receive $20 cash in to your account.
On 1st July your account will be credited with the difference of $10.

See you at the tables,
The MANSIONPOKER.com Team

TheBrood

Joined: 17.07.2008

Posts: 4,381

01.06.2009, 13:54 0

Originally posted by Jonaton
Just curious why Mansion would choose to do this (see e-mail below)? Now you're just Titan with a worse colour scheme. So now while clearing your bonus the effective RB drops from 33ish% to 20%? And what is with withholding the remaining bonus dollars until the bonus expires? I am correst that when I play the last 3500 points I will recieve $35 then in 3 months when it expires I will be credited with the other $15?

Hello xxxxxxxxxx

We're changing the way we release bonuses into players accounts at MANSIONPOKER.com.

From 00:00 GMT on Monday1 June 2009 you will receive 10 USD for every 1000 points you earn.

New bonuses will be released at this rate at once, if you have a current bonus MANSIONPOKER.com will make sure you get the full amount of cash for the points you earn, when the bonus expires.

Example:
You have $50 bonus remaining which expires on 1st July
In between now and 1st July, you earn 2200 Mansion Club points.
Under the old system you would recieve $30 cash in your account.
Under the new system you will receive $20 cash in to your account.
On 1st July your account will be credited with the difference of $10.

See you at the tables,
The MANSIONPOKER.com Team

This is weird

♠ NL50 BSS Mansion | Quote of the week by andyb43: "loosing the $50 could be traumatic if you are bouncing along on the bones of your arse" ♠

_Anonymous_

01.06.2009, 13:58 0

You're partly right.

Old bonuses will be released under the new condition and, by the end of the month, they'll pay you out the difference.

By doing 3500 MCP you'll receive not 35$ but 30$, as you get paid a tenner for every 1000 MCP, then you'll receive the remaining 20$ on July the 1st.

This change sucks anyway, it's a good 50% MCP more required...

_Anonymous_

01.06.2009, 14:05 0

Originally posted by degre
You're partly right.

Old bonuses will be released under the new condition and, by the end of the month, they'll pay you out the difference.

By doing 3500 MCP you'll receive not 35$ but 30$, as you get paid a tenner for every 1000 MCP, then you'll receive the remaining 20$ on July the 1st.

This change sucks anyway, it's a good 50% MCP more required...

The e-mail says it will be released on July 1st as in their example that is when the bonus expires, if it expires in 5 months it seems you get payed in 5 months? Perhaps I am reading it wrong?