Unable to open cash tables

Update -

Thought I would at least play the 12:00 freeroll today as I have a few tickets still and tournament tables opened ok last time I tried.

888 needed to update so I figured GREAT maybe this will sort the issue and I can play some cash tables too.

888 updates and when I try to open 888 I get the usual T♠:J♠:Q♠:K♠:A♠: animation starting. This continues for over 45 minutes and still 888 has not opened (I left the computer and did a few chores while waiting).

I have now given up on 888 for today so I decided to try PS as I have a few $ there however PS link is "unable to establish a connection to server". The network status shows "very good (100%)" connections to 5 of 6 servers. The US west coast server shows as "bad (0%). I guess that is why I am unable to connect to the good servers in London or IoM despite living in the UK.

Beginning to think I am destined not to play poker over this holiday period

Originally posted by Fagin
I have been playing at 888 for a number of years, having originally joined via PokerStrategy, however I recently found that I am unable to open cash tables at 888. This has happened since I updated to the beta version of their latest update. I find a suitable cash table in the lobby and click the "join table" button. A blank window then opens, completely white, and preventing me from playing.

I contacted 888 support via their online support page and they have now replied via email stating "Please allow 72 business days for a response regarding your case from our Technical department."

Are they serious in stating that I should simply sit on my heels and wait for up to 3 MONTHS for their techs to get back to me

I was looking forward to playing some decent sessions over the next 2 weeks as I am now on holiday. I can state quite categorically that if it takes them more than a week I will have moved my roll to another site and will be unlikely to return as expecting a longstanding customer to wait for up to 3 months just for a reply is beyond a joke.

Has anyone else had similar issues either with the tables not opening or similar ludicrous statements from support?

They mean 72 HOURS and not 72 DAYS.
Sorry about the typo.
Thanks!