Hi,
I passed the test last sunday and now I've still no money in my party poker account.
I filled in a ticket yesterday morning, but no reaction this morning so I added an extra message.
But untill now there is still no answer.
Am I doing something wrong or did I forget something?
Or do I just have to be more patient?
Thanks in advance!
Hi DonkeyOnTilt!
I talked to our support-team. They told me that you should have received an email. We need an ID-Check from you. Please check your emails (also your spam-folder).
Best regards,
Puschkin81
Thanks!!!
I will make a picture of my ID when I get back home.
Thank you very much for your fast reply and help!
I have sent a picture of my ID last friday.
But still no money in my account.
Could you give me an update about the status?
Neddal.
They don't always ask for ID validation.
But they will sent you an email if they want a photo of your ID.
They did it after I passed the quiz. So if they need an ID validation you will receive an email from pokerstrategy automatically.
Hi DonkeyOnTilt!
I talked to our support-team. Sorry, but we didn't get your email, yet. Can you resend it please?
Best regards,
Puschkin81
