Hey guys,
since some of you still have problems watching the videos our IT prepared a questionnaire.
Hopefully with your cooperation we can solve your problems with our video player.
Please quote the questionnaire and post your answers:
- username
- video id /name
- error message
- When you open the community after a video failed to play - are you logged in?
- Do you have a cookie called SSOID for the domain ".pokerstrategy.com"? If so - which value has the cookie?
- Date and time - since when does the problem appear?
- Does it appear regulary or just sometimes?
- Does the video work on same computer but different location (if laptop)?
- Is it a 4 min video or a full length one?
- Do other videos on pokerstrategy work?
- Does YouTube work?
- Do just 4min videos work but not full length?
- Operating system and version (Not only "Windows 7", but the exact version number)
- Browser and flash player version
- Cookie settings
- Operation System 32 or 64bit
- Videocard and driver
- Amount RAM and used by browser (you can see this in processes in task manager)
- CPU load (also in task manager und processes)
- Skype contact
- Do you have teamviewer and would allow us for remote debugging?
Thank you for your cooperation ![]()
Best regards,
Clemens