Skip to forum
Cashout after trans...
 
Notifications
Clear all

[Closed] Cashout after transfer.

6 Posts
2 Users
0 Reactions
2,684 Views

Hello, I got transfer on my account, and I asked support and security about transfer policy at PokerStars. I sent few messages. And I had got few answers. I think, it's really funny, that ALL OF THEM are different :).

"Our transfer tool is only meant to help players fund their accounts
when they are unable to deposit with deposit options currently
available to them. All funds added to your account via transfer
must be used to play at our tables.

We are restricted by our license agreement in the Isle of Man and
this prevents us from being able offer a real money transfer
service for the purpose of cashing out.

You should use a money transferring service outside of PokerStars for
transfers which are not meant to be played at our tables.

We thank you for your cooperation and understanding.

Regards,

Colin
PokerStars Security Team"


5 replies

Thank you for your email.

In order for you to cashout $100 from a transfer to your account, you will
need to collect about 50 VPPs.

If you have any other questions, please do not hesitate to email us.

We thank you for choosing PokerStars and wish you the best of luck at our
tables!

Regards,

Mick
PokerStars Support Team


Thank you for your e-mail.

We do not have precise criteria regarding amount of hands played, however we
feel appropriate that our clients use 50 to 70% of transferred or deposited
funds at our tables. As such, in order to cashout $100 deposited to your
account, you would need to accumulate at least $50.

Regards,

Elena
PokerStars Security Team


Please note that out Transfer policy applies to all PokerStars account
regardless of their status or how long they have been with PokerStars.

It clearly states on our site that that our policy regarding cashing out
from recent transfers received are not permitted as all funds deposited on
our sites are for intended plays on our tables.

At PokerStars, we do not normally process cashout that originates from a
transfer without having to play with these funds. In this case, players must
first accumulate 15% of the cashout amount in VPPs. To make this requirement
easier to understand, you can think of needing to accumulate 15 VPPs for
every $100 you wish to cashout.

This means that if you received $10,000 and wish to cashout $8,000 you will
be required to accumulate 1200 in VPPs (15% x $8,000). Once this is
achieved, we can make an exception to process your cashout request.

PokerStars is a site on which people come to play poker. We are not a
financial institution or a money transferring service. If you would like to
receive such service please consider using a money transferring service
provider.

Should you require further assistance please contact us at your most
convenient time.

Regards,

Flinton
PokerStars Security


I am sorry, that I made few messages, but it's better to read this way.
So tell me smbd pls, who is right from PokerStars's support?)))


Wriggers
Joined: 21.07.2009

I transferred some money to my Dad over the transfer option and when he tried to withdraw it they froze both our accounts for a while :( It's all sorted now but it was a massive hassle so I would recomment not trying to withdraw the money you got from a transfer.