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Waitlist problem(seat is reserved?!)

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GrimTheCat
Beigetreten: 31.05.2009
Oldschool Grinder

Hi Folks!

I love 888poker. But there is a very bad bug in the software.
When I try to connect to a table from the waiting list, there is a chance that happens.
I click the Seat me now button. The table appears.
I click on the green sit down button and software show an error message:
"Sorry, this seat is reserved for another member. Please try another seat or table."

But why? I have just got a seat! And this happens quite often. Finally I manage to get a seat in a very good table... and moments later I lose this chance. I asked a few of my friends, who all play the same place. And they also experienced the same thing.

If you have this bug, you should report this too!

-------

Mone.P: Hi, my name is Mone.P. How may I help you?
Mone.P: Welcome to 888poker Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your 888poker account with your given email address.
XXXXXX@XXXX.XXX: Hi Money.P.!
Mone.P: Please confirm the answer to the security question selected when registering your account.
The security question you chose was:
#############
XXXXXX@XXXX.XXX: #######
Mone.P: Thank you
Mone.P: How may I assist you today?
XXXXXX@XXXX.XXX: I love 888poker. But there is a very bad bug in the software.
When I try to connect to a table from the waiting list, there is a chance that happens.
I click the Seat me now button. The table appears.
I click on the green sit down button and software show an error message:
"Sorry, this seat is reserved for another member. Please try another seat or table."
XXXXXX@XXXX.XXX: But why? I have just got a seat! And this happens quite often. Finally I manage to get a seat in a very good table... and moments later I lose this chance. I asked a few of my friends, who all play the same place. And they also experienced the same thing.

Mone.P: Can you take a screen shot of that message and send it to us please
XXXXXX@XXXX.XXX: yes. i have a screen shot
XXXXXX@XXXX.XXX:
Mone.P: I can not view that link
Mone.P: Please paste screen shot in a word document or paint
XXXXXX@XXXX.XXX: how i can send the picture or the link to you?
XXXXXX@XXXX.XXX: Mone.P?
Mone.P: Please copy and paste screen shot in a word document or paint, then forward it to support@888poker.com
XXXXXX@XXXX.XXX: done
Mone.P: one moment
XXXXXX@XXXX.XXX: :)
Mone.P: What you can do is to uninstall and re-install the software
XXXXXX@XXXX.XXX: I did it
XXXXXX@XXXX.XXX: and this is not just my experience.
Mone.P: I apologize for the inconvenience
XXXXXX@XXXX.XXX: this bug exist not only in my computer or my brother computer. my friends tell me the same.
XXXXXX@XXXX.XXX: I'm a member of the comunity of pokerstrategy.com. People from there report this bug too.
XXXXXX@XXXX.XXX: may appear that not everybody gets this. but it sure is a lot of people there who get this errror too.
Mone.P: I have not heard of this error before, once I have received the screen shot I will forward the issue to the relevant department
XXXXXX@XXXX.XXX: I reinstall not just the software but my computer too. and the error stil exist.
XXXXXX@XXXX.XXX: thank you very mutch
XXXXXX@XXXX.XXX: should I tell the others to report this too?
Mone.P: Yes

XXXXXX@XXXX.XXX: I'll open a forum thread for this.


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4 Antworten
noposition
Beigetreten: 11.09.2007
BlackMember

hab nicht alles gelesen, aber den bug gibt's schon seit jahren bei 888 (ja wirklich seit jahren).
der ist dort auch mehr als bekannt! mir wurde gesagt, daß die entwicklungsabteilung das nicht als so schlimm erachtet. warum auch, sind ja nur öfter tische mit nem freien seat für einige minuten blockiert, teilweise leer gewordene tische. gleichzeitig öffnen sich keine neuen leeren tische, weil's ja "leere" gibt. man muß dann nur so lange warten, bis von allen leuten der waiting list entsprechend die zeit runtergelaufen ist. :rolleyes: alles halb so wild. gerade fische, die das system nun wirklich nicht braucht, sind äußerst geduldig. :rolleyes:


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Thunder1214
Beigetreten: 29.07.2010
PokerStrategist

Warum denn auch alte Bugs beheben, wenn man neue Features programmieren kann ... :evil:

PS: ich kenne den übrigens auch.


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nacl
Beigetreten: 17.03.2009
Elite Grinder

Hatte ich gestern an 3 Tischen. Ist aergerlich aber seit ich da spiele schon vorhanden


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GrimTheCat Themenstarter
GrimTheCat
Beigetreten: 31.05.2009
Oldschool Grinder

Dear XXX,

My name is Laura I am a Senior Rep at 888poker. I am contacting you in regards to your recent issues with our waiting lists whilst trying to join some of our tables.

It has come to our attention that when you contacted us regarding this matter you were given some incorrect advice of uninstalling and reinstalling the 888poker software in order to fix the issue. Unfortunately Istvan this is not a solution and will not fix the problem.

The problem with the waiting list error is something that we are aware of. It was brought to the attention of our technical department and developers who are looking into the matter. They are trying to find a resolution to this but unfortunately at the moment there is very little that we can advise you.

I appreciate that this is not ideal and it can be frustrating for this to happen especially if there is a particular table you wish to join. As I said above, at the moment there are no immediate solutions that we can offer you, we ask for your patience and understanding in this matter until our technical department can implement a fix.

Please accept our apologies not only for this technical error, but also for the confusion and incorrect information that you were given.

Do not hesitate to contact us if you require assistance with this or any other matter.

Kind regards,
Laura C.
Member Support Representative


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