Hi habe gerade beim 4-Tablen von SNGs dreimal die COnnection zu Server verloren obwohl bei mir alles ok war. Ne menge wichtiger Hände verpasst, ich einem Fall war ich gerade in gleich zwei großen Pots engagiert und "wurde gefoldet". 
Habe beim Support angerufen, die wollten mich abwimmeln. Nicht ihr Problem, bei Ihnen alles ok, etc. Hab jetzt noch ne Mail hinterhergeschrieben. Ich will nen Refund, das ist wohl üblich bei sowas, oder?
Mal sehen, wie der Customer Support bei denen so ist. 
Hatte sonst noch wer in der letzten Stunde Porbleme?
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Customer Service bei Mansion schonmal ein dickes Minus. 
Wen's interessiert, die Mail vom Customer Service
Hello ...
Thank you for your email.
We have investigated the matter further and can confirm that MANSION did not experience any technical difficulties during the tournament you were playing in.
On the journey from your pc to MANSION your information can travel through as many as 15 different ISPs. It is therefore impossible for us to know at which point this information was lost and even though half a dozen people may have experienced the same problem as you, this does not mean it is a failure with our system just that other players' routing was similar to your own.
Therefore MANSION cannot be held responsible for this and even though we understand how frustrating this could be for you, it does happen from time to time but thank fully very rarely, when accessing all online gaming sites.
If you need any assistance in the future, please feel free to contact us again at memberservice@mansion.com or by LiveChat 24 hours a day, 7 days a week.
Kindest regards,
...
MANSION Member Services
""Where the World plays"