Hey, leute ich habe ein kleines Problem ich bin im mom in den USA und habe mich mit Hilfe von cyberghost Zugang zu Pokerstars verschafft. Heute wollte ich meine gewonnene Kohle auscashen lassen und schon wars passiert...jetzt wollen die Dokuemente von mir haben und ich bin mir nicht sicher ob irgent welche folgen fuer mich entstehen koennen wenn ich diese denen sende...schaut euch mal die Mail an welche Meinung habt ihr dazu?
Hello Sebastian,
Your account is currently frozen and you will not be able to cash out as long as this issue is under review.
We have received the documentation you sent and we thank you for your efforts; however some of the requested documentation is missing.
We kindly request that you provide us the following document(s) at your earliest convenience:
- A clear copy of your government-issued photo ID (e.g. Passport, Driving License, Citizen-Card, etc).
- Clear scanned copies of your entry and departure stamps. If no departure stamp has been placed in your passport, then, plane ticket records showing departure from the country.
- A Bank or Credit Statement showing transactions placed in the following dates: from 3rd Jan 2012 to April 15th, 2012. Also this should clearly show your full name, current address, account number and statement date.
Please scan or take a clear photo of the requested documentation and send to: us.investigations@pokerstars.com
Also, you can send the documentation by fax:
