NOTES bzw LABELS werden gelöscht !!

frag halt den support

solltest erstmal checken, ob die gespeichert werden.....

player naotes dlg auf/zu und kucken on du ne notes.xml datei hast

hab das Selbe Problem, mache einfach regelmäßig ne Kopie aufn desktop von der notes datei und gut ist.. ist zwar nicht die eleganteste Lösung aber naja..

Früher hatte ich das Problem auf. Ich glaube es hing damit zusammen, dass ich Stars nicht als Admin gestartet habe.

Falls noch jemand das Problem hat so wird es behoben ?

In order to fix this, please first uninstall PokerStars from your computer. You may wish to make a copy of "user.ini" (your preferences) from the PokerStars software as they will be removed when you uninstall the software.

You will need to manually navigate to the settings folder to locate those files. Please copy/paste the following into the Search box and press enter:

%USERPROFILE%\AppData\Local\PokerStars

Once you have made a copy of this file, uninstall PokerStars from your computer.

You can do this by going to Control Panel and clicking on Uninstall a program (located under the Programs heading). Once this has opened locate PokerStars in the list of programs, left click to highlight it then select Uninstall from the menu just above the list of programs. After the uninstall has finished please delete all PokerStars files from the install directory (default is C:\Program Files\PokerStars). You will also need to delete the Settings files, to locate these files please copy/paste the following into the Search box and press enter:

%USERPROFILE%\AppData\Local\PokerStars

On completion of deleting all PokerStars files make sure that you have logged into Windows using an account that has Administrator rights. You will need to make sure to reinstall our client using Administrator rights. The next step is to ensure that UAC is enabled as having this disabled may cause the software to not run. To do this go to the Control Panel then type UAC into the Search box in the top right hand corner of the window.

Please click on the link that says Change User Account Control Settings. Once the window loads please ensure that the slider bar is on Default which is the second option from the top. Once this is done, restart your computer.

After checking that UAC is enabled please download and install PokerStars from the following link:

www.pokerstars.eu/poker/download

Please install into the default directory of C:\Program Files\PokerStars and then try running PokerStars again. If you wish to silence the UAC without turning it off, there are third party programs that can help you with this. You can find these tools through a Google search of UAC silent mode.

Secondly, even though the file itself is not write-protected, the folder may be write-protected. For this reason, please also try using a different folder for saving your notes. To fix this, simply go to 'Options' -> 'Player Notes..." and click on 'File Location'. Then set the folder to "My Documents" or similar folder outside of the Program Files folder or the AppData folder.

This will create a copy of the file into the new destination and will continue saving the changes to that destination file.

However, if changing the file location to your Documents folder does not do the trick, it is possible that your file has become corrupt.

If all the above fail to resolve your issue, please send us your "notes.user.xml" so we may review it.

We thank you for your cooperation, please let us know if we can assist you with anything else.

Regards,