Moin,
ich habe wohl ein kleines Problem... 
Hab mir den Thread durchgelesen "Neuer Screenname bei Stars???" (Neuer Screenname bei Stars???)
daraufhin natürlich über jegliche Ideen mit dem Stars support "gepokert" um ein neues Account eröffnen zu können. Habe auch "gedroht" zu einem anderen Poker Plattform zu wechseln und mein Account schliessen zu lassen. Dachte vllt. werden die damit "weich" oder so... jedenfalls, ging alles ziemlich nach hinten los!
Pokerstars hat mir nun nach mehrfachem Emailverkehr von "Shift Supervisor" mein Account auf "meinen Wunsch" (was von mir natürlich nur ein bluff war) geschlossen.
Hier der Emailverkehr:
Dear Pokerstars support,
I would like to ask you, if there is any possibility to change my username.
When I created my account I chose my Player-ID (XXXX) without noticing what it means in English.
Anyway, nearly every day when I played on stars I got asked strange things about my username or even got affronted by english speaking poker players because they associate a completely different meaning when they see my Player-ID.
This fact is very embarrassing and it hurts myself every time because I am a person who loves his family more than everything else.
Because of that I tried in the past few weeks a lot of different poker rooms but i didn't found a real alternative.
I would be very happy if you could fulfill this desire because I really want to play again on Pokerstars but not with a name that provokes reactions i mentioned before and destroys all the fun I have when I play some online poker.Regards
XXXXXXXX (Player-ID XXXX)
Antwort:
Hello Chris,
Thank you for your email.
When you opened your PokerStars account, there was a message in the
dialog box stating the User ID would be displayed each time you play,
and cannot be changed once selected. To be fair to all players, we
must enforce that rule equally for everybody. I am sorry that we
cannot accommodate your request.If this player's comments are something you'd rather do without, you
may block their chat by right-clicking on the player image disc, and
selecting "Block Chat."If there is anything else I can help you with, please do not hesitate
to contact us.Regards,
HenryM
PokerStars Support Team
Zweiter Versuch -mit Druck:
Dear Support Team,
since its not possible to change my PlayerID for this personal reason I have
written in an earlier e-mail.
I would like for you to close my current account, cause there is no need to
play on your platform, if a support of a poker site doesn't respect my
problem.You wrote: "To be fair to all players, we must enforce that rule equally for
everybody"
but if every decision is equal to everybody, than I don't understand why
other players are allowed to reopen a new account on pokerstars.com and I'm
not.Several other players on pokerstars.com, I know, had the same problem that
there PlayerID has been changed on pokerstars.com, since there PlayerID
offended other players at the table, and that lead them to make negative
decisions at the table.
So know I'm wondering, why you cant change my PlayerID since "everybody is
equal to this rule of only having one account and cant be changed", like you
wrote me one e-mail before. So something is going wrong, why cant you
respect my problem/issue in this case?I like playing on pokerstars.com and I wanted to make a big deposit next
month, to take a shoot at mid stakes, but since other players are offended
by my PlayerID and this is influencing my game and decisions negative at the
table, I rather change the poker-platform since it seems the rules are not
equal to everybody.Regards
XXXXX
Antwort:
Hello Chris,
Your email has been passed to me for review. The only reason we allow
other players to change user IDs in in situations where they chose an
offensive user ID, or a user ID that is being abusive to other players.In this case neither of those things apply to your user ID. 'XXXX'
isn't offensive and neither is it being abusive to others. For these
reasons I'm afraid I must stand by the previous decision - this is not a
user ID we can authorise a change of.As we are not able to accommodate your request I have now closed your
PokerStars account as you requested.Regards,
ScottW
PokerStars Shift Supervisor
whats my line?
[ ] einfach neuen Account erstellen mit PS.de Code?
[ ] Stars speichert geschlossene Accounts und die merken das?
[ ] ur obv beat =/
[ ] Support in den Anus kriechen?
HELP HELP HELP
