Dubious business? Very shabby behaviour from 888 caused me to lose 4 $ which they won't refund?

I used to play on 888, I enjoyed the software and tournaments they had on offer but also had a few times i was bashing my head against a brick wall because of their customer support.

For me, they are the worst possible advocates of poker, they do not look after their players and never justify themselves in a way that makes sense, It's as if each email is heavily influenced by a legal team.

Its stupid, they refuse to pay the $4 and stand their ground, but because of this they lose a player and all the rake they will generate in the future thus losing them far more than the $4 they tried to save. I feel like it's being run by a bunch of 10 year olds.

If this happens elsewhere, such as PokerStars, they would likely give it back more often than not because they can see the importance of the customer.

It's a shame, I would love to go back to 888, but I'd rather not let them have my rake.

tl;dr
- 888 are terrible, don't waste your time there. They don't care about you.

These rules are no different to any other poker-room and ultimately exists for our safety.
The same rules you accepted and agreed to, when you signed up. Remember?

Conclusion: I have acted according to the terms and conditions of 888 at any time and haven't done anything wrong.

So did 888. Get over it!

I really think that you did not read and/or understand what I have tried to point out. Perhaps you should apply for a job at the 888 support.

I did read all of it and I understand the point you are trying to make.
You lost $4 and had to send some documents to prove your identity. All according to the T&C, both the loss of your money and sending of the documents.

You are sad because you lost some money and are now trying to bash 888. You even go so far to make false accusations:
(Which I believe is breaking rule #4 of this forum: The criticism must always be supported by real facts, and have a reasonable foundation.)

888 support apparently did not even study the whole issue carefully

I have long experience in support and have dealt with people like you thousands of times.
The reason they send you a standardized email, is because there is nothing more to say.

I apologize if my input caused you further inconvenience, but you asked for it.

All according to the T&C, both the loss of your money and sending of the documents.

It is part of the T&C that players who lose money because their account was disabled due to wrong accusations will not get any compensation? This means that whenever the poker site wants to, it may disable players' accounts when they are currently playing for real money and no matter whether or not it was justified to block the player he will not be refunded? This makes all players helpless objects to the poker sites' arbitrariness.

You are sad because you lost some money and are now trying to bash 888.

This simplification of the whole topic and the accusation linked to it is ridiculous and stupid. As a poker player I am used to sometimes winning and sometimes losing some money. It is not simply about me losing money, it is about HOW it all developed. You claim to have read my post carefully, so why are you ignoring the fact that it all just happened because I was given false information from the support as for which document to upload? The support simply made a clear mistake there and this led to my eventual loss of money. Now you are coming around the corner and claim that it is my own fault / risk?

If you are so wise and experienced, why don't you give me an answer to the following question: 888 was aware of the uncertainties concerning my identity several days before my account was eventually disabled. Why didn't they send me a simple and clear warning that a scenario like the one we are discussing now might occur? Why did they tell me that uploading a copy of my ID-card would solve the problem and prevent my account from being blocked which was obviously not true? You are just ignoring these key facts in your whole argumentation and keep stubbornly refering to some alleged T&C content.

I totally agree that a poker provider must have the right to block accounts under certain circumstances and take the time to investigate if a player has acted according to the T&C or not. However, the way they carried it out in this particular case was just unacceptable from a player's perspective.

All in all I have to add that the general tone of your texts makes me sceptical. You appear to be ignorant towards certain very relevant parts of the whole issue. You are sounding like some dubious advocate of 888 who is intending to discredit a player who has uttered well justified criticism (not bashing as incorrectly claimed by you). Could it be possible after all that my advise to apply for a job at the 888 support might have been pointless since your are already receiving paychecks from 888?

There is no need to apologise. However, I did not ask for an input that must be called biased, without reflection and condescending.

Update:

I finally was refunded the 4$ by 888. Tenacity does seem to pay off at least sometimes after all.

However even after having refunded the money, the 888 support kept denying any kind of responsibility and refused to admit any mistakes. Instead they wrote me that according to their T&C they didn't owe me anything. In this context they called the refunding of my money a "good will gesture".

Of course it would have shown more grandness to simply admit: "Hey, we made a mistake here, sorry for that, here you have your money back." I guess they did not react this way to avoid encouraging other players who experience similar things to insist on their right just as persistently as I did.

In the end, this settles the matter for me anyway because I am just happy that I have my money back and justice got re-established. Demanding even more from an online poker provider (admitting own mistakes, humbleness, repentance) would definitely go way too far.

Hello again, my flaming friend. I hope for your that 888 pays you a decent night bonus.

CONGRATS..This is the first, and only time I've read anything positive concerning a players complaint at 888. I'm new to online poker.Played a little on poker stars using a friends account as well as william hill. Finally I took one of the free offers and really liked the 888 site but because of all the negative shit I've read (concerning all sites ) and what seemed a total lack of concern for players, some who had played there for years, I was gun shy to pulling the trigger and making a deposit. I hope to see more customer concerned results like yours, if I don't I'll just keep on playing free games and gain experience at the same time checking for what site takes the penny ante players concerns seriously, if they don't give a shit about the little guy I'll be damned if I'll ever put $$$ on their site.