Video problems

Chinoboy

Joined: 29.11.2008

16.04.2010, 13:04 0

Since a week or so I am unable watch any video. I have the latest flash player installed. Also I tried to to watch a video on several laptops and locations.
The support service was unable to help me with this problem.

When I open a video I only get to see pokerstrategy.com for a second and then get a black screen.

In my browser I get the following errors (translated from Dutch) :

Bericht: 'toString()' is empty or is not an object
Line: 189
Sign: 2
Code: 0
URI: http://nl.pokerstrategy.com/display/js/merged/allscripts_0_3.js

Bericht: 'console' is not defined
Line: 190
Sign: 6
Code: 0
URI: http://nl.pokerstrategy.com/display/js/video.class.js

Can someone help me?

9 replies

_Anonymous_

16.04.2010, 17:56 0

Hey Chinoboy,

I am sorry to hear that our videos are not working properly. We recently had some problems with the videos, but those should have been solved already. Maybe you can find a solution form one of the suggestions in this thread. If you can´t solve it please be patient, our video-experts will look into it as soon as possible.
I am sorry for the inconvenience.

Best regards,

Timo

Chinoboy

Joined: 29.11.2008

Posts: 4

18.04.2010, 01:00 0

none of these suggestions worked so I hope they solve the problem soon

Maybe it has something to do with changes concerning the videoplayer after 8th April, because it was around that time the problem started.

kammikammerl

Joined: 09.01.2009

Posts: 322

19.04.2010, 15:30 0

@Chinoboy :

I forwarded your post to our IT dept. and give you feedback asap. Thanks for your report.

Christian

Chinoboy

Joined: 29.11.2008

Posts: 4

06.05.2010, 11:33 0

I still can't watch any video X(. It has been a month now since the last time I watched a video.

Every time I try to watch a video I get:

A system error occured- we are sorry. Please try again later.

Error code: NetStream.Play.StreamNotFound

Can someone help me!

_Anonymous_

20.05.2010, 00:15 0

I can't see them either..

I updated flash, IE 8.. Even donwloaded a new browser to try it.

I get no error. I just get the PS logo and the video screen goes black.

CBFunk

Joined: 23.12.2006

Posts: 1,787

20.05.2010, 08:04 0

Hi,

I will forward this thread to our IT department.

Best regards,

Clemens

kammikammerl

Joined: 09.01.2009

Posts: 322

20.05.2010, 12:04 0

Hi to all, without videos

yesterday I found an agreement with our IT.

Please send me an e-mail christian.kammerl@pokerstrategy.com
with your Skype (preferred) or other instant messenger contact.

Please describe your problem in the mail shortly (no video or only some videos are not working properly, etc...) and to give an information what operating system and browser you use.

I will forward this data immediately in your interest to our IT, which will take care of it individually to your problem.

Furthermore, you should have Teamviewer installed on your computer to allow remote maintenance.

I think it will be the best and quickest solution to get you back to access to our video section.

Greetings

Christian

pokerski

Joined: 05.05.2010

Posts: 857

23.05.2010, 18:58 0

Did anyone with messages on videos:"error code: neatstream.play.streamnotfound" managed to get videos working? And how did you do it if you did get videos working? ♠_confused:

Thanks!

kammikammerl

Joined: 09.01.2009

Posts: 322

28.05.2010, 13:19 0

Hi all!

Our IT did some changes today about delivering the videos!

They should now work again properly! ♠_love:

Please post here, if not.

Cheers all of you for your patience and sorry for the long time without our videos!

Kind regards

Christian

[Closed] Video problems