Not sure if this is the place to seek help but just wanted to see if you maybe have already been approached with this issue. Not related to HEM directly, I guess but still:
I have the following issue and I would be grateful if you helped me solve it:
Betfair 2 is not saving my cash game hand histories automatically and there are no such settings to turn the saving process on or off. A friend of mine is also playing on Betfair 2 and has no such issues.
I have turned UAC off.
I have turned the "show hidden files" option on.
I'm using Windows 7 and in the following folders there are no history files:
C:\Users\[username]\AppData\Local\P5\Betfair
C:\Users\Atvars\P5JavaClientSettings\handhistory
What is interesting, however:
When I'm logged in on Betfair I can access my hand history via the software by clicking "My Account" -> "Cash Table History". From there I can actually get the files on my PC by clicking the "update local information" button. When I do that, the history file appears in the following folder/subfolders:
C:\Poker\Betfair.com Poker\History
I can even import these files on HEM2 and everything is fine with them.
However, this is a manual process and my HUD doesn't work like this anyway.
What's up with this? It's frustrating because I can't really play without solving this issue.
Their support are not responding to my messages.
Because of this I can't get my HUD to work at all.
