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frozen ban account

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Hi,

I have a problem with neteller (internet bank) and I can't play poker, because all the money are in my neteller bank account. They closed my account 1,5 week ago. Yesteray I recived a call from them and answered few questions. I didn't do anything wrong, but they closed my account because I connected to neteller acount from 3 different IP adresses. And they for the safety reasons closed it. They work so SLOW.I explained to them all the situation, but still got an email that they will consider what I said and in a 10 days time they will consider reopen it again. Maybe someone knows how to make things faster?


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12 replies

Hi wyyteeee,

I'm sorry to hear you experiencing problems with your NETELLER account.

Unfortunately, while your account is in security check we're not much of a help. When did you receive a reply last time then and what was written in it?

Ingrid


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It was two days ago. And I've got ansver from them:

As per our phone conversation.
I have forwarded all the information you provided to our Security department. This will assist with the review of your Neteller account.
They will contact you within 10 business days regarding your Neteller account.
Thank you for your patience,

They working so slow...


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Hi again,

Thank you for your quick reply, I'm going to ask my colleague Natalia to come look at your case and see if we can help you speed up this process. :)

Be back soon
Ingrid


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Thanks for your efforts :)


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Originally posted by wyyteeee
Thanks for your efforts :)

No problems, I've also noticed that we have no information about you in our system. Would help if you could add your personal details + NETELLER ID here. :)


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I've added


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Hi wyyteeee,

I've sent details to my contact at NETELLER, I asked them to check your account and see what happened and what could they speed up.

BR,
Natalia


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thanks girls for a work. Yesterday evening my account was reopen again :)


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Happy Monday news :)


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hiii happy new year all..i am also face same problem with neteller they disable my account without reason and i try to email them since 5 day no reply ..please i am really need ur help to enable back i am so frustrated this all even i wont do anythink wrong why they disable please help me i am requested u all please


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UPAY4DINNER
Joined: 27.09.2009

This support no longer exists. Unfortunately you're on your own with this.


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Skodljivec
Joined: 17.12.2011

Just find out what their phone number is and call them


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