Hello fellow pokerstrategysts. I would advise you to be careful when using neteller.... you will now find out why.
I made 100$ with PS referral program and requested pay-out to neteller so I created an account. I thought that like in most places where you create an user you should know your username(ID number on neteller) and pasword but neteller also requires you to have an secure ID (for security reasons obv) But I did not know that and paid no attention to it when creating my account. Shouldn't be a problem retreiving it, you push the retrieve info button and recieve your details after some security questions etc.
But no, first of all the retrieval tool does not work. I recive no emails,even after multiple tries. So I contact the support team who tells me to use the retrival tool which doesn't work(I also noted that in my letter) So I send them an another email, their response: fill out a blanket and a member of the staff will call you in 3h.
So I fill it and wait for their call and quess what nothing happens, well maybe they couldn't get through so I fill the form again. But still don't recive a call, I even tried a diffrent number but still no call. I am helpless at this point, because the only way I can retrieve my details at this point is through a phone call....
And if this wasn't enough... While I was dealing with my details problem they asked me for documents for creating an extended account. First of all I send them an invoice with all my details and signatures etc. They do not accept that... so I send them a contract with my internet provider.... they dont accept that... so I send them a copy of my car MOT certificate(which is very difficult to fake) and they don't accept that either.... I am still living with my parents so there aren't any bills on my name yet...
To summarise I can't retrive my details nor verify my account but my money is already transfered... and i can't do anything...
Sorry for grammar mistakes
