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Missing deposit.

 
NETELLER
Last Post by Lazza61 9 years ago
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metsok
metsok
Joined: 12.12.2010
Posts: 13
09.03.2017, 14:03

Hello.
I have no idea if someone can help me here or not.
My family member has a problem with missing deposit since 27.01.17. She sent them payment order and everything but its still missing and after that "we escalated your case to our relevant team email" there is no info at all.
She dont speak english and mostly (90%) use that account to transfer funds to me. So I called them. They said we cant give no info to other people. But that guy was nice and ask that inquiry nr (#XXXXXXXX) so they emailed her next day "we are sry and we still working with this and so on..." This was 8.02.17 and now its 9.03.17.
She have wrote to them several emails after this too and no reply.
What should she/we do? Can someone give some advice?
No point of me calling them again and waste money to this call if I dont get no info anyway.

Thanks for your help! :)


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7 replies
Hesticus
Hesticus
Joined: 24.06.2008
Posts: 2,612
09.03.2017, 15:19

Hi metsok,

Sorry to hear you have problems with your deposit. With what poker room do you face problems? If it is a poker room within our community, we can park the question over there.

Cheers,

Hesticus


Follow my way to get the best version out of myself

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metsok
metsok
Joined: 12.12.2010
Posts: 13
09.03.2017, 16:00

No its not poker room problem, its deposit from her local bank (swedbank) to Neteller with Trustly.


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Hesticus
Hesticus
Joined: 24.06.2008
Posts: 2,612
10.03.2017, 09:39

Hi metsok,

From our side, we can't do much about this issue. Neteller has a 'call me up' support in various languages so you may want to check if your language is there too. Otherwise, I would contact your bank and see whether there is some kind of mistake and if they can trace back as far as possible to see if the deposit was put on hold somewhere.

Best of luck.

Cheers,

Hesticus


Follow my way to get the best version out of myself

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metsok
metsok
Joined: 12.12.2010
Posts: 13
10.03.2017, 14:04

I know about these language options, our country is not in that list.
Bank said everything is fine from their side and we have to contact neteller. Like I said we have sent payment order to neteller too.
It happened once before but then it was low amount 30 eur, this time its 200. They solved it in ~6 days after she sent banks payment order. But now its been over a month.
I came here to ask advice what to do next, maybe someone have had the same issue here?
Or someone from neteller company is here too and give us at least some info about how long it should take to fix it?


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rompas
rompas
Joined: 12.02.2014
Posts: 3,605
10.03.2017, 14:07

Hi,

You can try contact neteller at FB or twitter maybe that will be faster..


Join our
home game club

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metsok
metsok
Joined: 12.12.2010
Posts: 13
15.03.2017, 19:47

Hello again everybody and thanks guys for your suggestions.
Good news, today she got e-mail that the funds have been found and she will get them in 24hours.
I didnt made extra moves after I wrote here, I thought I will wait till the end of this week and then try FB and twitter.
It took almost 2 months but we are happy its been solved and we didnt lose our money! So better late then never.

Have a good day everybody!


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Lazza61
Lazza61
Joined: 23.03.2011
Posts: 11,841
20.03.2017, 06:53

Great news. :appl:


Twitch

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