[Closed] Neteller Call-back problems

Originally posted by IngridN
Great news Natalia! Thank you so much for your help!

PS.com TEAM WORK!

I've sent an e-mail again. Let me know if you need more info.

Originally posted by trupiniukas
I've sent an e-mail again. Let me know if you need more info.

Hi again!

Thank you, I received your email and yes, the information is detailed and I am asking what was the problem, why they couldn't figure out the best time to call and try to contact you very soon.

I will let you know as soon as I know anything new about your account.

Best Regards,
Natalia

Thank you very much Natalia. Let's wait and see.

Originally posted by MissNatalia

Originally posted by Adetrick
Thanks Natalia,

Another two call back requests have been and gone! All of the previous call back attempts have been met with differing replies!

Number 1-

"Thank you for your email. We received your request for a call now, but it is already too late to call. "

Number 2 -

"We thank you for contacting NETELLER. In regards to your recent request we need to ask you to contact investigation@neteller.com in order to assist you further. We apologize for any inconvenience and we thank you for your understanding."

Number 3 -

"You had requested for us to call you. Unfortunately, due to the volume, we could not call you in the time frame you requested, and Contact Centre cannot open your account for now."

Number 4 -

"I would like to offer you my sincerest regrets for not getting back to you earlier.Over the weekend, our online help system suffered a glitch that resulted in many call requests not being immediately sent on to an agent. We’re in the process of catching up now, but we are still unable to see which calls were requested recently and which ones have been waiting for some time. Considering what time it is right now in your area, I was not certain that you were ready for a call right now."

Number 5 -

"Please send a email to investigations@neteller.com" (which I've done....twice. No replies)

See what I'm up against? This would be completely laughable if 95% of my poker funds weren't tied up there.

Thanks for trying anyway.

Hi Adetrick,

Please let me know if your problems have been solved yet with NETELLER.
I received an email confirming that your account should be OK now, and you should be able to login. Also they mentioned they have contacted you on the telephone.

Looking forward to hearing some positive news!

Regards,
Natalia.

Natalia & Ingrid,

Apolgies for not posting until now but I've been away for a night with family.
Yes, neteller finally called on Thursday evening. He stated he was VIP customer support - I'm not a VIP member so it had to be related to your help.

Anyway he apologised for the problems and unlocked my account there and then.

I cannot thank you both enough for taking an interest and helping to resolve the problem - especially as I'm not an established member here. I was getting nowhere until you stepped in.

You're both absoute stars!
Kind Regards,
Adrian

Natalia & Ingrid,

Apolgies for not posting until now but I've been away for a night with family.
Yes, neteller finally called on Thursday evening. He stated he was VIP customer support - I'm not a VIP member so it had to be related to your help.

Anyway he apologised for the problems and unlocked my account there and then.

I cannot thank you both enough for taking an interest and helping to resolve the problem - especially as I'm not an established member here. I was getting nowhere until you stepped in.

You're both absoute stars!
Kind Regards,
Adrian

We wouldn't be stars with out you, would we?
Hope to see you more on the forum Adetrick and glad to see that the problem been solved!

Happy Easter
Ingrid

Hi Natalia,

I am speechless. May I ask did you rob Harry Poter recently and own his magic stick now? :)))
I am asking cuz a hour ago I was called by Neteller representative and in 5 min spent on phone my account has been unlocked and upgraded.
Actions speak louder than words so there is nothing more to say on this matter. I am very excited.
It's hard to express my gratitude. I sincerely thank you. Happy Easter to you and your family All the best to great PS team!

Darius

Good to see that everything worked out fine in the end, but it's sad that it happend. A thread on the international section on pokerstrategy about that they have done wrong against two members isn't really good PR for them.

Originally posted by trupiniukas
Hi Natalia,

I am speechless. May I ask did you rob Harry Poter recently and own his magic stick now? :)))
I am asking cuz a hour ago I was called by Neteller representative and in 5 min spent on phone my account has been unlocked and upgraded.
Actions speak louder than words so there is nothing more to say on this matter. I am very excited.
It's hard to express my gratitude. I sincerely thank you. Happy Easter to you and your family All the best to great PS team!

Darius

Hi Darius,

I am happy I could help and thanks for the words of appreciation. I wish I could always help so fast

Didžiausi linkėjimai ir labai ačiū,
Nat.

Originally posted by PxKx
Good to see that everything worked out fine in the end, but it's sad that it happend. A thread on the international section on pokerstrategy about that they have done wrong against two members isn't really good PR for them.

can you please link me PK?

Happy Easter everyone!
Ingrid

Isn't this the international?

Originally posted by PxKx
Isn't this the international?

Oh you mean that ?!

We also have the International meeting place thread and I thought you saw another thread with similar issue.

Yeah, you can say this is the English community (International one).

Ingrid

Originally posted by PxKx
Good to see that everything worked out fine in the end, but it's sad that it happend. A thread on the international section on pokerstrategy about that they have done wrong against two members isn't really good PR for them.

I am asking myself what's wrong with them? Aren't they able to handle the volume of tasks? Bad management? Bad control? Who knows. The fact is that just because our problems ended NT did not become greater. NT has either very serious support issues or bad attitude toward clients in general. It's ubnormal that our dificulties were solved faster just because great ladies from PS stepped in to helps us.

Didžiausi linkėjimai ir labai ačiū,
Nat.

???

I am even more speechless.

Dar didesni linkejimai jums

Got the same problem. Ill PM u :/

Hi, guys,

I had a neteller account way back when (I think it was 2003 or so) but haven't used it forever and have lost my contact information. I tried using the neteller contact form on their website but have received no response. I know that I didn't sign up for neteller using the PS link, but would you still be willing to assist?

Hi belayd,

Yes of course. Email me please with your NETELLER ID or anything else you may remember signing up with (email address etc..)

Thank you
Ingrid

ps: you are familiar with my email address, right?

Originally posted by drawback
Got the same problem. Ill PM u :/

Great! We're in touch now!

Originally posted by lessthanthreee
Hi Adetrick,

I am in the same boat as you. My account was frozen 1 week ago and Ive called support 3 times, emailed 5 different addresses, written complaints and still have not gotten an answer.

You are not alone !

Same here, my account has been locked for one week due to a maximum number of sign-in attempts.
I've emailed Neteller 2 times, requested a call back 2 times and wirtten complaints on Facebook but have not got any response yet. Humm, too bad

I was having problems there with neteller, waiting on call backs etc , so i decidd to get in touch with them threw twitter , the response i got was brilliant, ! . Ask them to follow you on twitter , and you can speak to them by direct message so noone can see what your talking about.
I would definately recomend anyone having problems with Neteller to get them on twitter . problem solved