Hello! Neteller stole my money. I tried to login, they give a your account is disabled response. I tried to contact support for at least a refund, they answered once and told me to send a reclamation at refund@neteller.com which I tried too but they simply do not answer. What should I do?:f_frown:
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Originally posted by Blazinko
Hello! Neteller stole my money. I tried to login, they give a your account is disabled response. I tried to contact support for at least a refund, they answered once and told me to send a reclamation at refund@neteller.com which I tried too but they simply do not answer. What should I do?:f_frown:
Call up their customer care and convey your grievance, I hope your problem will be solved:f_thumbsup:
Hey Blazinko,
As Paoboi suggested, the best thing to do is to keep trying or even phone them. I know some of our Skrill customers have had good results that way.
Also I'll move this to our Neteller board. 
Keep us updated
Laz
please let us know if they solved your netteler problem, i have account there too and i would like to know. ty
Stay calm please,
Neteller is the most trusted bank worldwide for à years.
Respect them, no injury.
An email adress in ur case dont gonna work, because they need to talk to you in phone, that's the procedure,
If u cant request a call from your neteller account, then call them at phone, u gonna need to responds to all the question that the operator ask for, and then all gonna be ok if u are ok.
I use neteller for about 6years, i talked in phone with their operators more than 30 times, and i can tell you that's one of the most professionnel support i know.
Been a faithful member of Neteller for the past 6 or 7 years, and had no problems with them at all in this entire time.
Think they have an amazing customer support, and aided me when my card was stolen a couple of years agor. I've used it in about 7 countries, cashout and in constantly, about 10-15 times a week, and just never seen anything like that before.
You should call customer support, I'm sure they will settle this.
I didnt have a problem with neteller. This is now only way to deposit money to poker in Serbia, couse Skrill ask is this money for gambling, and if it is, you cant deposit on Skrill.
i have never had a problem with neteller, so am curious how your situation plays out.
"I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman ( http://www.financial-ombudsman.org.uk/), this one you must write for sure. But they accept any complains if for 60 days your case wasn’t answered by Paysafe or wasn’t resolved into your favor. Remember to complain about your Neteller account to PAYSAFE (not Neteller) (accountenquiries@paysafe.com) since they are the parent company and have the license. Complaining to Neteller will not help.
If you want your money complain to the Financial Authorities were Paysafe and Neteller (or Skrill) are registered and you will get your money back like me. Don’t complain on Forums, they are not in charge of such problems and they will not refund you.
There is also FCA (www.fca.org.uk) were Paysafe is licensed but they cannot help you at all, only Financial Ombudsman can, but you can write to both of them just in case so they know your problem and maybe revoke the Paysafe license if many people complain about it.
If you lost your money in Skrill, it’s the same procedure, complain first to Paysafe (not Skrill) (accountenquiries@paysafe.com) and if after 60 days there is no answer or no refund, contact the Financial Ombudsman. Good luck!"