A very good response MissNatalia, I'm sure it will help many of the people in the forum who have experienced problems.
Most of the issues I highlighted I didn't have direct experience of, but it was clear that many forum members had.
With 1) and 2) If you try to access your account from another location or country with all the correct security credentials why is it necessary to permanently lock their account. Just put up a message telling them that access from that location is not permitted but that they can still access their account from their normal location? Also, they should send out an Email detailing what happened and how to update their details. Why is it the assumption that what is happening is somehow criminal? People move houses, change ISP, change Emails, access accounts from friends houses, change banks, have credit cards expire, the only response appears to be freeze account, no explanation. What happened to Email, telephone and plain old mail communications?
3) I've never exceeded my transfer limit for a basic account, but I did make a $300 transfer request from a poker site which did result in my account being frozen, and no transfer taking place. I have to assume that was why because after several requests for an answer they refused to tell me!
3) and 4) Might be related, but then again why should an account be frozen
if a merchant is no longer supported by Neteller. This should be a simple email from Neteller to me stating "Merchant xxx is no longer supported", end of story, no account freeze, simple.
5) I agree that ID validation is essential for a validated account, I only ever wanted a basic account. To validate your account, whether you want to or not, in the UK there are only two possible methods, The UK National Identity Card and the Identification Card for EEA nationals ceased to be valid legal documents on 21 January 2011, either a Photo drivers license or a full unexpired UK passport, or if you don't drive, just the passport. Hardly seems like there is much option here?
Neteller already know, my name, my address, my telephone details, my credit card, my bank account, my Passport, my utility bill. my acct ID, my service ID, my password. That's security enough.
