Frozen Pokerstars Account...

I've noticed a lot of people have struggles with receiving a fair, or at best, prompt reply with Pokerstars Customer Service. It's to my hopes that posting on here, maybe will get some clarity or help to get my account up and running again. On December 6th,2020 immediately after making a deposit, I received a message (upon trying to login to the software) that stated "Your stars account has been frozen. Please contact us at support@starsaccount.com for more information." I did so immediately, The email I had received basically stated my account was under review due to the possibility of their being a duplicate account. I do remember having an old account however I hadn't used it since and use this one now, but along with following all their instructions and stating to close the account...I haven't received a single reply. It's January 12th,2021, since December 6th I've wrote out 6 email replies pleading to reopen the account or at least answer my replies. I've been very understanding and patient considering the longevity of this process. PLEASE let me know if there's anything I can do.