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HM2 doesnt work properly

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TeddyBjornen
Joined: 28.05.2012

So not a huge monster problem but when i run hm2 and right-click the huds on the pokertables it becomes a gray/black-ish layer on the table and i cant click on anything. So i have to push stop and start hud whenever i right-clik on the huds :(

Anyone got an idea of how to solve this problem? :f_confused:


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RasTweet
Joined: 26.12.2009

Hi BjornArild

First of all I'm not a HEM pro.

Why do you want to right click on the HUD? I only right click on the HUD when I want to move it around on the table. When I do this I get indeed a gray/blackish layer, this layer shows how far/in which area I can move the HUD around. There is another option when you rightclick on the right icon next to the notes button. but I only click it once and I get the pop up.

If I want the pop ups for the stats I left click and there isn't a problem.

This wall hasn't fixed your problem, but I'm just wondering. Maybe I miss something very important!

RasTweet


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TeddyBjornen
Joined: 28.05.2012

thank you for answering :f_love:

but if i want to move around the huds then it happens :f_eek: so i dont know what to do ?(


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RasTweet
Joined: 26.12.2009

Originally posted by BjornArild
thank you for answering :f_love:

but if i want to move around the huds then it happens :f_eek: so i dont know what to do ?(

So basically when you want to move it HEM2 crashes? hmm nothing I can help you with then :( Sorry. But Netsrak will help you!


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netsrak
Joined: 11.03.2006

I guess its a firewall or something like that blocking the Hud: http://hm2faq.holdemmanager.com/questions/1011/Software+Security+Problems+%28Firewall%29

Another thing might be the drivers of your graphics adapter: http://hm2faq.holdemmanager.com/questions/1551/How+is+the+Graphics+Card+Driver+updated%3F


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TeddyBjornen
Joined: 28.05.2012

thank you for answering me, will check it out! :)

It was not the driver or graphics...
It is not the firwall or antivirus or any of that. Also sometimes when I try to click on the HUD its like my mouse doesnt work, the HUD doesnt respond???

Do you got some other tips?


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netsrak
Joined: 11.03.2006

Do you use logitech setpoint? If yes please try uninstalling it.


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TeddyBjornen
Joined: 28.05.2012

Im not sure what that is, but I reinstalled HM2 and it didnt help, but its only the trial so maybe i should just give up fixing it... And one thing, Hm2 couldnt transport my hands from when i used pt3 and pt4 it was like 50k hands ?(

AND i used HM2 on 888poker today and the HUDS didnt appear so im a bit tired of this _confused:


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netsrak
Joined: 11.03.2006

I'm pretty sure its a firewall issue or something similar. So if you like we can seupt a teamviewer session with our support and try to fix it.
Please mail us some screenshots and a description of your system with link to this thread to hm2support@holdemmanager.com
and attach the log file: http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F

PT3/PT4: you need to reimport the hands into HM2 from the processed subfolder

888: 888 client must be installed in english language and see this FAQ: http://hm2faq.holdemmanager.com/questions/711/Pacific+Poker


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