Pokerstrategy points at pokerstars

You're welcome. And all missing StrategyPoints should be credited by now, so hopefully everything is sorted out now again!

Still the same.

That's very odd, as all missing StrategyPoints should've been credited by now.

Can you check if the Information Sharing is still enabled for you? You can find this in the Account menu in the PokerStars client (make sure you're logged in).

If it's enabled for you, everything should be fine. So if it's enabled and the StrategyPoints are still missing, please send us a ticket about this. We'll then be able to look into this for you in more detail.

Apologies for the inconvenience again.

Ok have opened ticket.

cheers

TINO Y I GOT NO POINTS FOR AUGUST?

Also, the Information Sharing notification is still appearing and yes, still tilting the crap out of me! I demand that you fix it immediately!

Also having a problem with my strategy points for the last 8 days it still reads as pending...

My SPs from July 30 and later are also pending. (I didn't play at Stars in the last 2 days of July, though.) I've been ticking and clicking 'OK' in the sharing statement popup every time. Interestingly, the popup has started appearing a few days before the stats started disappearing.

So its not just me!
I am waiting for reply from Stars after opening ticket etc

no points for me either even though I played every day have sent stars an email, but this is the second time points not credited through no fault of my own

Here's an explanation by the Russian community head admin (translated from Russian into English; the original messages are here).

Originally posted by Rustem
The problem with the credit of StrategyPoints at PokerStars has turned out more serious than we had thought, so you will have to wait for several days. Those who have not had their status raised because of the delay can write to our support and send a screenshot with PokerStars points for a manual status upgrade.

Originally posted by Rustem
The support does not credit StrategyPoints manually, it is impossible. You need to wait until they are updated automatically after the technical issues are resolved.

It makes sense to write to the support only for those who would have had their status raised.

Looks serious. Can it be that rewarding Strategy Points does not pay off for Pokerstars any longer?

I believe the points will be awarded retroactively, it's just a technical issue, most likely on Pokerstrategy's side - it's not the first breakdown of its automated rake report reception system in the last two years. Last year's crash of the import of Ladbrokes data had more serious consequences because it affected Top100 standings. Another major issue was with Party points import last November.

Pokerstrategy just has too many players to afford importing rake stats manually, it would have taken a ton of manpower.

Good call tonypmm explains the default answers.

same for me too! hopefully just a delay.

Last update

Hello Mark,

Thank you for your email.

We can confirm that our our Programming Team are currently working on a fix for this technical issue.

Unfortunately, we are currently unable to provide a time frame for a resolution of this issue.

We apologize for any inconvenience caused and thank you for your patience in dealing with this issue.

Regards,

Emidio
PokerStars Support Team

so they are aware of the issue but I'm not sure how hard they are going to work on it.

Got some points through for the 6th!

Yay!

Analogously, I've got the data for the 6th and 7th, but the data for July 30 - August 5 is still pending.

Still no points since 20th July.

Originally posted by Mark1790
Still no points since 20th July.

Was thinking this to be weird because I have SPs for several days in the 20s of July but I'm going to guess you are PokerStars.uk and I'm .eu so there's probably data differences

i got some points now but 100s still seem missing.