SP's from Netbet

Hi ToyerKhan,

We're indeed having some issues with the StrategyPoints for NetBet Poker. The poker room is working on this though, so hopefully it'll be sorted out soon. All your missing StrategyPoints will then of course also be updated

If you've missed out on a status upgrade, please send us a ticket and we might be able to upgrade your status manually.

Apologies for the inconvenience.

Regards,
Tino

Originally posted by TinoLaan
We're indeed having some issues with the StrategyPoints for NetBet Poker. The poker room is working on this though, so hopefully it'll be sorted out soon. All your missing StrategyPoints will then of course also be updated

Can I ask if there's any update on this? Obviously the month end is crucial in relation to status levels.

Unfortunately we don't have an update yet, although we are of course still working on this.

As mentioned in my previous reply though, if by the end of the month you risk losing your status or risk missing out on a status upgrade, just send us a ticket and we'll be able to upgrade your status for you manually.

We'll keep you posted

Any news from Netbet yet?

Between this, the Windows 10 issue and the lack of next gen beta, one gets the impression that they're severely lacking on the IT front.

I THINK I've got enough points for Gold next month, and I trust Pokerstrategy entirely to "do the right thing" for me, but am always worried I've miscalculated or something.... (Eek - and I've just triple checked and I indeed did make an error - I didn't exclude my Pokerstars hands, so only have about 435 points - panic stations........ this REALLY needs to be fixed!!)

Unfortunately no real update yet. It appears something has been fixed now on their end but we still have to put in a lot of effort to make that work with our systems as well. So nothing has changed yet at the moment unfortunately...

However, this definitely has a priority. But at the moment I can only ask you (and everyone else) to hang tight for a little longer

Great sounds like progress

If I'm understanding correctly, Netbet have done their bit and the ball is now in Pokerstrategy court

Hopefully for timescale we're not going to be measuring in months any more....

Some weeks have passed, nothing has changed..

+1, no points from Betfair either. Something is rotten in the network of iPoker.

Hi guys,

The issue with NetBet Poker is very close to being sorted out. We should be able to credit all the missing StrategyPoints very soon now if all goes as planned

Regards,
Tino

Great - thanks for the update

Hola,

Almost all the missing StrategyPoints have been updated by now

We're still missing the StrategyPoints for 4 days (7th of July, 8th of July, 10th of August, 13th of September) but those should hopefully be added shortly as well

Tino

Thanks Tino

Whilst I'm not that worried about the historical points - I notice that the 10 pts per day bonus have not been credited. The only reason I mention it is because I don't want it to look like I claimed Gold in the untracked months when I shouldn't have.

Hmm, good catch. It's possible that the Bonus Points will be added later so please give it a day or 2 and see if that changes anything. If nothing changes, just let us know and we'll look into it further

Originally posted by TinoLaan
Hmm, good catch. It's possible that the Bonus Points will be added later so please give it a day or 2 and see if that changes anything. If nothing changes, just let us know and we'll look into it further

Just to confirm, they've still not come through.

Strange. I just checked and when the missing StrategyPoints were assigned, all Bonus Points should've been assigned as well. So if you're indeed missing them, your best option is to send us a ticket so that we can hopefully get this resolved for you sooner rather than later.

Apologies for the inconvenience again, I know it sucks that you're still having problems even though everything should be fixed now :/

Thanks - sent a ticket

Good stuff, keep us posted

No resolution yet (ticket is still open) - but I've since been downgraded to Silver Ticket sent requesting manual upgrade to gold