** Official ** Unibet Thread

Probably ask the customor support?

any chance of fixing the MASSIVE BUG in recent versions where when a timebank starts on one table and one wants to quickly click a decision on another table while one thinks, one cannot do this because when one clicks the other table one instantly is switched back to the one that is timebanking? !?! WTF COME ON GUYS

just in case it isn't clear, this means one is forced to either a) waste time on the other table where one just wants to fold 72o or whatever - often resulting in timeout and all tables sitting out - or b) hurry a tough decision where one wants to use some time...

Originally posted by Primrose6789
Every time I would like to cash out I get this error message:

This has been going on for more than 2 weeks! So where exactly is that "technical problem" and how can I withdraw the money?

Excuse me, I don´t mean to be rude, but I´m really really really fed up with those "technical problems" everywhere .....

Can you provide me a table alias so I can check your account please?

Originally posted by untchblf
Thanks for your quick answer.

I would like to know lifetime results for:
sng 5max 25euro
sng 2max 25euro
all mtt

table alias untchblf

Sent

Originally posted by PrzemoSiemo
Hi
I have problem problem with Unibet aplication on mobile phone.
I cant't logging in to unibet (mobile application) and the website.
I enter the correct login and password and I do not go further, only the login screen is visible all the time. The application loads for a while and then the same login and password.
What could have happened. The problem has been present since 11/11. Previously, I had no problems logging into the application.
I cleared the data and cookies in my browser and only the login window appears also on mobile aplication.
Thank you for your help.
Sorry for my bad English.

Can you provide me with a table alias to check account and let me know where in the world you are.

Originally posted by Kruppe
any chance of fixing the MASSIVE BUG in recent versions where when a timebank starts on one table and one wants to quickly click a decision on another table while one thinks, one cannot do this because when one clicks the other table one instantly is switched back to the one that is timebanking? !?! WTF COME ON GUYS

just in case it isn't clear, this means one is forced to either a) waste time on the other table where one just wants to fold 72o or whatever - often resulting in timeout and all tables sitting out - or b) hurry a tough decision where one wants to use some time...

Thre have been no other reports of this happening. I'll get the test group we have to see if they can recreate it.

Originally posted by UnibetAndy

Originally posted by Primrose6789
Every time I would like to cash out I get this error message:

This has been going on for more than 2 weeks! So where exactly is that "technical problem" and how can I withdraw the money?

Excuse me, I don´t mean to be rude, but I´m really really really fed up with those "technical problems" everywhere .....

Can you provide me a table alias so I can check your account please?

Yes: One is Primrose123 and another one is Dumpfbacke.

Can you provide me with a table alias to check account and let me know where in the world you are.

My table alias is PrzemoSiemo and I am from Poland.

Originally posted by UnibetAndy

Originally posted by untchblf
Thanks for your quick answer.

I would like to know lifetime results for:
sng 5max 25euro
sng 2max 25euro
all mtt

table alias untchblf

Sent

Hi Andy,

Unfortunately, I just received 2 files which were exactly the same (both all sngs)
I would like 3 separate files with lifetime results for:
25euro 2max sngs played
25euro 5max sngs played
All mtts played on any stake

Thanks in advance.

Originally posted by Kruppe
any chance of fixing the MASSIVE BUG in recent versions where when a timebank starts on one table and one wants to quickly click a decision on another table while one thinks, one cannot do this because when one clicks the other table one instantly is switched back to the one that is timebanking? !?! WTF COME ON GUYS

just in case it isn't clear, this means one is forced to either a) waste time on the other table where one just wants to fold 72o or whatever - often resulting in timeout and all tables sitting out - or b) hurry a tough decision where one wants to use some time...

similar thing is in client also...if u multitable...and there is overlay then u first have to act on timebank and then u can easyly can change to other table....other wise u have to do click on timed table and then other one so it comes forwared....
bit confusing text

Posted about this on Unibet forums also but maybe get answer here.

I would recommend to change how mobile client act when viewing hand replayer. So if I want to check how certain hand was played and click bottom buttons in replayer there is one huge danger. Table might popup on top and click that was meant for replayer actually goes as command to current hand on table that pop up.

Have min3bet or called few times in plo cash because of this. Luckily never ending so far in huge loss.

I would recommend that when action comes on tables to you it would not place table on top of replayer. Just give sound effect and start blinking effect on small table icons on top right corner of the screen. Alternatively change location of action buttons on replayer so there is no/less danger of tables popping up.

As it works now I am bit scared to use replayer at all. Have to be careful of no actions coming on tables...

- The table priority issue has been raised with the developer
- Primrose6789, your issue may be related to the recent DE regulation changes and the currency your account is in. I would contact customer support via live chat so they can assist.
- untchblf, there are some issues with the report downloads showing incorrect information, once this is resolved I'll send all the results.
- PrzemoSiemo, there is a CS case open for your issue and they're investigating.

There was a new client release today which everyone will get the next time they open the client. DE players can now use the desktop client again.

Originally posted by UnibetAndy

Thre have been no other reports of this happening. I'll get the test group we have to see if they can recreate it.

the only other unibet player i know has the exact same issue. It's a massive problem.

Originally posted by untchblf
Thanks for your quick answer.

I would like to know lifetime results for:
sng 5max 25euro
sng 2max 25euro
all mtt

table alias untchblf

Do you need rake information for this? The report we normally produce has a bug that won't be fixed until the next release so I can generate another report that will show finishing position and winnings but will not show rake paid.

Originally posted by ghaleon
Posted about this on Unibet forums also but maybe get answer here.

I would recommend to change how mobile client act when viewing hand replayer. So if I want to check how certain hand was played and click bottom buttons in replayer there is one huge danger. Table might popup on top and click that was meant for replayer actually goes as command to current hand on table that pop up.

Have min3bet or called few times in plo cash because of this. Luckily never ending so far in huge loss.

I would recommend that when action comes on tables to you it would not place table on top of replayer. Just give sound effect and start blinking effect on small table icons on top right corner of the screen. Alternatively change location of action buttons on replayer so there is no/less danger of tables popping up.

As it works now I am bit scared to use replayer at all. Have to be careful of no actions coming on tables...

In settings there is an option to turn off Table Prioritization that should stop the tables popping up in front of the replayer. They'll continue to blink on the hand viewer on the left of the screen

Thank you, Andy!

How can I contact contact customer support via live chat?

And is the software now fixed? I would continue playing on Unibet, but now, just in case I would like to know how to cash out.

Hey Primrose,

The download version of the software is now available again for German players as well.
You can download the new version on the unibet homepage

Ah yeah?

Thank you very much! You closed my account for no reason? Or is there a bug? Or what?

Originally posted by Primrose6789
Thank you, Andy!

How can I contact contact customer support via live chat?

And is the software now fixed? I would continue playing on Unibet, but now, just in case I would like to know how to cash out.

Head to https://unibet-en.helpsite.cloud/category/my-account/access-and-details, pick pretty much any of the questions, click on Contact Us and then click on Live Chat.

It's blocked, not closed.

Error 404 - page not found, the link doesn´t work.

And why is my account blocked? Any reason?

Could you kindly tell me why you block my account for no reason and without any warning?

Guys, is there a hidden camera or so? Are we at "Verstehen Sie Spaß?"

Weird, I just did a copy/paste of the link it gave me. https://unibet-en.helpsite.cloud/category/my-account/ , choose access and details and then follow original instructions.

As I mentioned in a previous post, the account is blocked due to the new German regulations, that is all. Customer support will be able to guide you through anything that needs to be done.