Skip to forum
** Official ** Unib...
 
Notifications
Clear all

** Official ** Unibet Thread

226 Posts
54 Users
24 Reactions
40.7 K Views
UnibetAndy
Joined: 23.07.2020

Hi Everyone, :)

My name is Andy and I'm the 3rd line poker product expert at Unibet. I'll be on hand from now on to answer any Unibet Poker related queries you might have. I have a couple small rules for the thread in order to keep everything in order: -

1. If you want me to investigate something related to your account please only post 1 of your 5 table aliases, no other personal information.
2. For anything affiliate related, please use the existing affiliate thread
3. For the most part the thread will be monitored during normal office hours only, but I'll pop in on evenings/weekends from time to time.

With all the pleasantries out the way... who's got a question? :)


Reply
Quote
225 replies
jonnyyman12
Joined: 10.01.2011

Hi Andy, I am unsure whether you can help me here, or if I should open a ticket at the pokerstrategy support.
Anyway, I did not yet receive any strategy points after playing 4 days in a row, which was never the case before.
Are you capable of checking on my account to see if there is anything going on?

My screenname for reference is Karlo67

Cheers


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi UnibetAndy,
Great to see you in the forums!

Cheers,
VS


Reply
Quote
tomex111
Joined: 30.07.2008

Good morning

I have a request whether it would be possible to link my poker account with you to the affilate site pokerstrategy, com ...? Because the thing is that I have an account with you probably over 10 years and it was not created by any affilate, and on pokerstrategy.com I have the same account for 10 years and the pokerstrategy support tells me that it is possible to connect an account, but I would have to completely not play with you for six months ... And I would not like to take such a long break to play with you, because I really like your soft poker, website, games etc., only that the game is not very profitable due to the low rakeback, and if I had an account linked to the pokerstrategy website, there is a rake race with a pool of 10,000 euros every month from which I would be able to win 100-200 euros monthly and it would significantly change my rakeback, and besides, I would have strategy points points and I could use poker training materials, articles, videos, training, etc. And now I'm going to play at higher stakes so I'll be able to rack up about 2,500 euro rake a month and without linking an account to a pokerstrategy and learn In this race, playing with you will not be profitable and I will have to move to the competition ...

I would also very much ask for a positive consideration of my request

My unibet login is tomex11

My unibet nickname is tommy3d

My login at pokerstrategy tomex111
thank you in advance for your positive answer

best regards

and one more question, are you considering introducing the much better online wallet deposit / withdrawal method? because it would make quick deposits and withdrawals with low commission much easier, and almost all pokeroomy, bookmakers, casinos, etc. have this internet wallet a long time ago, but not you ... If you introduced it, you would gain a lot of players.


Reply
Quote
UnibetAndy
Joined: 23.07.2020

Originally posted by jonnyyman12
Hi Andy, I am unsure whether you can help me here, or if I should open a ticket at the pokerstrategy support.
Anyway, I did not yet receive any strategy points after playing 4 days in a row, which was never the case before.
Are you capable of checking on my account to see if there is anything going on?

My screenname for reference is Karlo67

Cheers

See point 2 in the rules for the thread in my initial post :)

Originally posted by VorpalF2F
Hi UnibetAndy,
Great to see you in the forums!

Cheers,
VS

Thanks, glad to be here. Looking forward to helping out.

Originally posted by tomex111
Good morning

I have a request whether it would be possible to link my poker account with you to the affilate site pokerstrategy, com ...? Because the thing is that I have an account with you probably over 10 years and it was not created by any affilate, and on pokerstrategy.com I have the same account for 10 years and the pokerstrategy support tells me that it is possible to connect an account, but I would have to completely not play with you for six months ... And I would not like to take such a long break to play with you, because I really like your soft poker, website, games etc., only that the game is not very profitable due to the low rakeback, and if I had an account linked to the pokerstrategy website, there is a rake race with a pool of 10,000 euros every month from which I would be able to win 100-200 euros monthly and it would significantly change my rakeback, and besides, I would have strategy points points and I could use poker training materials, articles, videos, training, etc. And now I'm going to play at higher stakes so I'll be able to rack up about 2,500 euro rake a month and without linking an account to a pokerstrategy and learn In this race, playing with you will not be profitable and I will have to move to the competition ...

I would also very much ask for a positive consideration of my request

My unibet login is tomex11

My unibet nickname is tommy3d

My login at pokerstrategy tomex111
thank you in advance for your positive answer

best regards

and one more question, are you considering introducing the much better online wallet deposit / withdrawal method? because it would make quick deposits and withdrawals with low commission much easier, and almost all pokeroomy, bookmakers, casinos, etc. have this internet wallet a long time ago, but not you ... If you introduced it, you would gain a lot of players.

Your request is already in the hands of Customer Support/Affiliate team

Payment options are site wide so we have little say on what happens with that but I can ask around and see if it's being considered as an option in future.


Reply
Quote
Lazza61
Joined: 23.03.2011

Originally posted by jonnyyman12
Hi Andy, I am unsure whether you can help me here, or if I should open a ticket at the pokerstrategy support.
Anyway, I did not yet receive any strategy points after playing 4 days in a row, which was never the case before.
Are you capable of checking on my account to see if there is anything going on?

My screenname for reference is Karlo67

Cheers

Hey jonnyyman12,

For strategypoints enquiries, you should open a ticket with our customer support team.

Regards

Laz


Reply
Quote
jonnyyman12
Joined: 10.01.2011

Hey jonnyyman12,

For strategypoints enquiries, you should open a ticket with our customer support team.

Regards

Laz

Thank you Laz, it has already been resolved


Reply
Quote
Lazza61
Joined: 23.03.2011

Originally posted by jonnyyman12

Hey jonnyyman12,

For strategypoints enquiries, you should open a ticket with our customer support team.

Regards

Laz

Thank you Laz, it has already been resolved

Awesome. _drink:


Reply
Quote
najtreg12
Joined: 25.06.2009

Originally posted by tomex111
Good morning

I have a request whether it would be possible to link my poker account with you to the affilate site pokerstrategy, com ...? Because the thing is that I have an account with you probably over 10 years and it was not created by any affilate, and on pokerstrategy.com I have the same account for 10 years and the pokerstrategy support tells me that it is possible to connect an account, but I would have to completely not play with you for six months ... And I would not like to take such a long break to play with you, because I really like your soft poker, website, games etc., only that the game is not very profitable due to the low rakeback, and if I had an account linked to the pokerstrategy website, there is a rake race with a pool of 10,000 euros every month from which I would be able to win 100-200 euros monthly and it would significantly change my rakeback, and besides, I would have strategy points points and I could use poker training materials, articles, videos, training, etc. And now I'm going to play at higher stakes so I'll be able to rack up about 2,500 euro rake a month and without linking an account to a pokerstrategy and learn In this race, playing with you will not be profitable and I will have to move to the competition ...

I would also very much ask for a positive consideration of my request

My unibet login is tomex11

My unibet nickname is tommy3d

My login at pokerstrategy tomex111
thank you in advance for your positive answer

best regards

and one more question, are you considering introducing the much better online wallet deposit / withdrawal method? because it would make quick deposits and withdrawals with low commission much easier, and almost all pokeroomy, bookmakers, casinos, etc. have this internet wallet a long time ago, but not you ... If you introduced it, you would gain a lot of players.

The exact same thing applies for me, and also heard that I should stop playing for 6 months in order to link my account.
However this seems really strange as I am currently raking more than 1000 a months, so that would be a loss for all parties.
Any possibilies here?


Reply
Quote
tomex111
Joined: 30.07.2008

Good morning

has something moved in my case of linking the account because I can still see it is not linked ... :( ?

Generally it's unfair. From what I can see, I can poke 3-4k euro rake on you
for one month.


Reply
Quote
kacsa1st
Joined: 09.02.2007

Guys you are missing an important thing!!! To be linked to an affiliate it costs money to pokersites.
So trying to convince them it is better for them to link your account wont work.

Meanwhile if you do not play for 6 months (some sites needs 1 year) then your account is treated as an inactive account. So it is better for them when affiliates can convince ppl to come back and play on their site. Thats why they willing to link accounts and pay some % to affils ;)


Reply
Quote
najtreg12
Joined: 25.06.2009

Originally posted by kacsa1st
Guys you are missing an important thing!!! To be linked to an affiliate it costs money to pokersites.

No it does not.
The 10k rake race remains the 10k rake race, no additional costst there.


Reply
Quote
najtreg12
Joined: 25.06.2009

Great adult response.

What additional costs for unibet am I missing?


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

Hey guys, I have hidden the posts with the personal insults.
Please review our forum principles.

When a PokerStrategy.com member plays on an affiliated poker site, they accumulate Strategy Points.
Those points represent a portion of the rake paid by the member to the poker room and then returned to PokerStrategy.com.
This is good for the poker room, because PokerStrategy.com promotes the room to the membership in the form of promos, status upgrades and other benefits.

This is all very clearly explained by following the "Business Model" link at the bottom of every page on this site.

All the best,
VS


Reply
Quote
najtreg12
Joined: 25.06.2009

Thanks for the explanation Vorpal, apologies for my misunderstanding


Reply
Quote
vittopio
Joined: 08.01.2013

Hi Andy! I have a problem with account verification ! I sent the following documents a driver's license (which was accepted ) and a gas bill , but for some reason they require me to confirm my place of residence some other document? Since when has a utility bill stopped being proof of residence?


Reply
Quote
UnibetAndy
Joined: 23.07.2020

Originally posted by vittopio
Hi Andy! I have a problem with account verification ! I sent the following documents a driver's license (which was accepted ) and a gas bill , but for some reason they require me to confirm my place of residence some other document? Since when has a utility bill stopped being proof of residence?

I'm not a KYC expert but these would be my first thoughts..

Was the bill from within the last three months? - If not, they'll want something more recent
Does the name match your Drivers Licence? - If not, they'll probably want something that matches
Is a photo of a paper copy, a pdf or a screengrab of a online bill? - If it's a photo, make sure the whole page is crealy visible, the pdf should be fine because they'll be able to check if it's been edited and I think they'd reject a screengrab because of how easy to edit it would be.

Ultimately, there won't be anything I can do to push your documents through or process the account verification. You'll need to go through CS.


Reply
Quote
laifstaile
Joined: 08.12.2008

i was wondering how much players paticipate in rake race....about 200?


Reply
Quote
Head Admin
Lanfear81
Joined: 04.11.2007

Hey Laifstaile,

You can see the current rake race leaderboard on the page below. The ranking is updated daily:

€10,000 Unibet rake race.

Usually between 500-750 StrategyPoints is enough to reach the top 75


Reply
Quote
laifstaile
Joined: 08.12.2008

yeah that i know....i was wondering how many peeps collect points for race...


Reply
Quote