I send the e-mail 17 days ago. What is a normal respondstime?
I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
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Originally posted by ev0r
I send the e-mail 17 days ago. What is a normal respondstime?I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
Support usually respond within 24-48 hrs, slightly longer during busier periods or for investigations.
What's your GGPoker Nick name?
Originally posted by GGPokerWill
Originally posted by ev0r
I send the e-mail 17 days ago. What is a normal respondstime?I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
Support usually respond within 24-48 hrs, slightly longer during busier periods or for investigations.
What's your GGPoker Nick name?
It is ev0r.
Originally posted by ev0r
Originally posted by GGPokerWill
Originally posted by ev0r
I send the e-mail 17 days ago. What is a normal respondstime?I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
Support usually respond within 24-48 hrs, slightly longer during busier periods or for investigations.
What's your GGPoker Nick name?It is ev0r.
Check your inbox!
Originally posted by GGPokerWill
Originally posted by ev0r
Originally posted by GGPokerWill
Originally posted by ev0r
I send the e-mail 17 days ago. What is a normal respondstime?I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
Support usually respond within 24-48 hrs, slightly longer during busier periods or for investigations.
What's your GGPoker Nick name?It is ev0r.
Check your inbox!
Dear GGPokerWill,
thank you for looking at my problem, but the email I got from you was about a different problem which was solved by your support.
05/19/2023 - first deposit problem - answered and solved (the one you send me today)
05/31/2023 - affiliate problem - unanswered
06/02/2023 - missing deposit bonus - unanswered
07/17/2023 - missing deposit bonus - unanswered
If you give me an email address to contact you directly, I can forward you the emails I sent to help@ggpoker.de.
Best regards,
ev0r
Originally posted by ev0r
Originally posted by GGPokerWill
Originally posted by ev0r
Originally posted by GGPokerWill
Originally posted by ev0r
I send the e-mail 17 days ago. What is a normal respondstime?I have got another unanswerd request regarding the connetion to Pokertrategy.com from May the 31th. I don't expect an answer anymore.
Support usually respond within 24-48 hrs, slightly longer during busier periods or for investigations.
What's your GGPoker Nick name?It is ev0r.
Check your inbox!
Dear GGPokerWill,
thank you for looking at my problem, but the email I got from you was about a different problem which was solved by your support.
05/19/2023 - first deposit problem - answered and solved (the one you send me today)
05/31/2023 - affiliate problem - unanswered
06/02/2023 - missing deposit bonus - unanswered
07/17/2023 - missing deposit bonus - unansweredIf you give me an email address to contact you directly, I can forward you the emails I sent to help@ggpoker.de.
Best regards,
ev0r
Hey ev0r.
I have raised the issue and our support team will be in touch shortly.
Hello Samuel,
I hope you are well.
I am having problems with the tracking of my account.
I registered and I did everything thru the poker strategy website to receive strategy points but there is a problem and after 2 month I am not receiving.
Can you please help me with the tracking ?
My account in both sides is Dappuk.
Thanks a lot
O contacted the support and this is what they said…
Thank you for contacting GGPoker Support.
Please contact Pokerstrategy regarding any inquiries that you might have with them and they will be able to assist you!
Kind Regards,
Moufrad
GGPoker Support
Soo….. can someone help me please ?
Originally posted by Dappuk
O contacted the support and this is what they said…Thank you for contacting GGPoker Support.
Please contact Pokerstrategy regarding any inquiries that you might have with them and they will be able to assist you!
Kind Regards,
Moufrad
GGPoker SupportSoo….. can someone help me please ?
Hello Dappuk, if you are having issues receiving strategy points, you'll need to inform PokerStrategy's customer service team & they'll work with us from there to resolve the issue, you can see PokerStrategy's FAQ here for more info.
Y already spoke with them but seems that they are not solving the problem.. maybe you can talk to them and help me please
Hi Dappuk, this is something you should take with PokerStratgey. This not something we can solve on your behalf.
Yes but we are here in the pokerstrategy forum right? maybe one of the pokerstrategy members see it and help me
Thanks.
Hallo,
ich habe leider keinen Einzahlungsbonus erhalten. Könnten Sie mir bitte helfen ?
Originally posted by HagbardCeline23
Hallo,
ich habe leider keinen Einzahlungsbonus erhalten. Könnten Sie mir bitte helfen ?
Hello, shoot us an email at help@ggpoker.com and we'll take a look at your deposit bonus.
Thanks & GL
Hello Will,
are there any plans in changing the structure of the leaderboards (or extending them) for German players?
It seems to be a completely impossible task to get a "reasonable" rank as an Omaha player.
I'd love to see a split in the leaderboards so Omaha players can compete on their own.
Kind regards!
Originally posted by Speckftw
Hello Will,are there any plans in changing the structure of the leaderboards (or extending them) for German players?
It seems to be a completely impossible task to get a "reasonable" rank as an Omaha player.
I'd love to see a split in the leaderboards so Omaha players can compete on their own.Kind regards!
Hey Speck,
We have no plans on structure changes for leaderboards but I'll definitely take your suggestion as feedback.
Thanks & good luck
Daily $100.000 #ThanksGG Flipout 19.09.2023
So, when I logged into the GGPoker App on the 19th the tournament was kinda running, well it froze for whatever reason!
When I checked the remaining player pool - I was happy that I made it into the money. Since it was frozen and I wanted to play some
Cash Games I closed the tournament lobby and table - and since it`s a Flipout it really doesn`t matter if I watch it or not, right?
To my surprise the winnings never made it into the account! I checked it later the day again and found out, via reddit and other sources, that some players were compensated with 100C$. So I decided to ask nicely via email, what was going on. I got a pretty quick answer, that I will get the winnings within the day and should just mail them again, if I don`t receive it. Next day: Nothing! So I wrote the support, as they asked me too. Took them 24 hours to send me a note: No Compensation, have a nice day!
So, what the hell is going on here, big happy Promo and then just deleting the tournament from the history and Pokercraft so nobody would care anymore?
And why is it, that some players get their winnings and some don`t`?
To me it`s just not right, you win amount x and you just don`t receive it!
Really disgusted about the last email! It`s like we don`t care what was said yesterday! Getting a "One Liner" as a response and no word of explanation or excuse! Disappointed for sure!
Hi Speckftw,
Thank you for reaching out.
There are no current plans to alter the German leaderboards.
Send an email to help@ggpoker.de detailing the changes you see fit and this will be passed onto the relevant team as a suggestion.
Keep up to date with all GG news and daily competitions at the GGPoker community on https://gg.gl/r/GGPoker
I haven´t been playing for quite a time. I started to play on GG Poker, again, like three weeks ago and haven´t received any strategy points, yet. Is that normal? If I remember correktly, I used to be tracked.
Thanks and kind regards!
Originally posted by Tijuana
I haven´t been playing for quite a time. I started to play on GG Poker, again, like three weeks ago and haven´t received any strategy points, yet. Is that normal? If I remember correktly, I used to be tracked.Thanks and kind regards!
Hi Tijuana,
Welcome to PokerStrategy.com EN forums 
I suggest that you create a customer support ticket Follow the link then click the 
beside "Open a new ticket"
Give them all the details you can, such as your username, the date when you joined and so on.