[Closed] Unable to receive funds

Hey ,
I was contacted that my account is not able to receive funds , so i contacted party support.

First message :

Dear Player,

Thank you for contacting us.

Having reviewed the account that is associated with the email address
from which you are writing from, I can see that you currently only have

a play money account, smoky_atti. This account is open and you are able

to use it. In order to take advantage of any bonuses, you will need to
convert your account to a real money account. In order to do this, you
will need to register with the cashier.

Please follow these steps to register with the cashier:

Click on the ?$? symbol in the lower-left corner of the Lobby
Select Deposit
Complete the Cashier Registration Form

PartyPoker will activate your account within six hours, and you may
deposit money at that time.

Return to the cashier from the Lobby, select your preferred deposit
option and begin playing at PartyPoker.

However, if you have a real money account then please write to us from
the email the email address that is registered with us for that
account.

In case you have any further queries, please do not hesitate to contact

us. We will be more than happy to help you.

I opened before the real money , i don't understand the problem ,so contacted again , the second message.

Dear Kis,

Thank you for contacting the PartyPartners Affiliates team.
We request you to write to your affiliate. He should be able to make a

transfer to your account.
If you have further questions and/or concerns, we will be glad to
assist
you.

Sincerely,

Please verify again and make the transfer , btw i can't find the ticket system on the new site.