In before,
im alien126 and playing poker for 2 years.
sry for my bad english, im a german and my enlglish isnt that good.
i play regularly on full tilt and used to play on pokerstars (without any problems on both of this 2 sites).
anytime i start to play on redkings with a friend (together on 1 table, and we used to play not against each other, what was a mistake.)
after 3 days we were discovered and they froze bth of our acconts on redkings. me and my friend we accepted it and the we simply were done with the money on that accs (200 bux.. but we did act against the rules so...we r ok with that.)
now, 1 year later, i registered on hollywood poker. both (redkings and hollywood poker) belongs to the "ongame network".
AFTER i deposited 200 bux, my acc was immediately blocked and my just deposited money frozen. I surely didnt accept (and wont accept it in future)
so i asked the support why and what to do.
here i give u the "discussion", u can figure out yourself whats up.
(if there is someone with a good advice id relly like it to get help.)
You are now chatting with Dyan (Chat Support)
Dyan: How may I help you today?
hero: hello
hero: i have a prob, my account (whoisreactin) is blocked
Dyan: One moment please.
Dyan: Let me check it for you.
hero: ok thx
Dyan: Thank you for waiting.
Dyan: I have checked that your account is temporarily blocked.
hero: why is that?
Dyan: For security reasons, we are requiring you to send valid documents such as photo ID, Proof of Address and Moneybookers screenshot to reopen the account.
hero: what? i cannot read anything about that stuff on ur page
hero: i even dont can read something about that in forums and dont getit why i need this if i wanna payout MY DEPOSITED money?!
hero: seems like a fraud to me btw
Dyan: All players go through an investigation.
hero: not true
hero: even on other ongame sites it wasnt needet
hero: and even if anyone has to do that its not ok, and i have nothing besides my drivers licene to proof my address
Dyan: I can only disclose information here in Hollywood Poker.
Dyan: If your ID shows your registered mailing address, that is okay.
Dyan: We employ such security procedures for the safety and security of both you, the player, and the poker site as a whole. In addition, it is quite a common practice for online gaming sites to request documents from players at some point in their membership with us.
hero: what kind of security leak is appearing if u let me cashout?
hero: and my drivers license dont include my mailing address or did i understood wrong? u mean the screenshot?
Dyan: You can only do a cashout once your account is reopened. And you need to send documents to reopen it.
Dyan: We need any valid ID. For the Proof of Address, you can send any utility bill as long as it shows your name and registered mailing address.
hero: why should i have a utilitie bill? i live with my parents...
Dyan: You can send that but you need to attach an ID who owns the utility bill.
hero: if i sent u a copy of my drivers license and moneybookers screenshot, is that jnot enough? i really doint understand why u need that bcause i DEPOSITED with MONEYBOOKERS???
hero: so it use to be mine would be mad otherwise wouldnt it? oO
Dyan: Though you have deposited with Moneybookers, you will still go through our security investigation.
Dyan: I have read in your earlier chat session that you admitted that you did something in other poker site.
hero: true
hero: but if that is the reason u have to tell me, maybe would be easier to understand
hero: and a security investigation should be to proof something unproofed..my moneybokkers IS PROOVED
Dyan: We have received an alert after you have deposited that is why your account is blocked.
Dyan: Is there anything else I can help you with at the moment?
hero: ok, makes a bit more sense now. good thing that u get this alert AFTER deposit btw. so u guys lied to me which is not reputable. but i really want to either unblock my acc immediately or cashout. everything else is not reputable and i have to try to get my money back with my bank and will make a story on 2+2 and pokerstrategy, bcause u can say its not secure to let me play bcause of my past but u cannot freeze my money with a reason so u have to give me the chance to it back. otherwise its a fraud and i cannot trust frauds.
Dyan: Thank you for dropping by, Jens.
hero: ?
Dyan: We will reopen the account once we have received your documents.
Dyan: Once your account has been reopened, that is the only time you can make a cashout request.
hero: am i chatting with a bot? u know its a fraud but still repeat sentences that makes no sense why? its not fair to keep my money.
Dyan: No, I'm not.
hero: how should a reasoanble human beeing sent u that kind of data if i cannot trust u anymore?
Dyan: Your money will remain in your account.
hero: and why dont u give me my money if theres no security leak if i can cashout? i deposited it and it is MY money so every serious company would give it back
Dyan: Yes, it is your money but you have agreed with our terms and conditions when you created an account.
hero: thats a sentence used often byponzi sheme, but agreements < logic
hero: so u robbed me in a way with ur terms, dont make anything better if u get me backwards
hero: it would be easy for u to give it back to me, and u know its mine so it shouldnt be a prob
Dyan: Our Security team has made a final decision.
Dyan: We will reopen the account once we have received your documents.
hero: what??
hero: what kind of decission...do u put or thumb up or down?
hero: i gave u good reason to see it from my point of view and u answer me without giving a shit on what on said and now i have to acept?
hero: u really have to think about, im a reqasonable hman and and i know i cannot give u that data without a pretty stupid feeling so i have to fight for my money. it would be stupid to give u my data now, even if u would be reputable, i cannot know that. i can just use the information i have and u know that i cannot think everything is right so far if u freeze my money even if u know its mine
hero: and in addition u need me to proof proofen things
hero: i give u really the advice to think twice about ur final decission
Dyan: We will definitely treat all of your personal information with strict confidentiality.
Dyan: We highly recommend that you submit the documents needed in order to reopen the account.
Dyan: Thank you for dropping by and have a great day.
Dyan has left the conversation
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hero: maybe, if u keep it tight like my money
what do u think about that, feel free to give ur opinion.
