[Closed] PS screwed me!

wizo656 · 2010-11-01T18:00:41Z

About two weeks ago, I learned that there is going to be a 5k$ freeroll on Titan. I was thrilled, because PS frerolls on Titan are as rare as Chuck Norris' tears! For some reason, you couldn't participate without a deposit, so I deposited 25€ at 2010-10-21 14:34:16. When the deposit period was over, I checked the tournament to see if I was registered(we were supposed to be registered automatically). I was, and I was also thrilled when I saw that there are only 150 registered players! That would equate to about 30$ buy-in, which is sweet by my standards. The tournament took place on 31. october at 20:00 in my country. Because it was halloween, most bars were open, although it was Sunday and a bunch of my friends went out, but decided I wouldn't join them, as this could be a big pay day for me. I was a bit disappointed when I opened my Titan client and saw that now there are 300 registered players, but that was still pretty cool. I was watching EPT Vienna final table live, getting in the tournament mood and getting ready to battle it out for 5k. When the tournament already started, my table didn't open. I thought this was a bit odd, so I wanted to check which table I was seated at, so I could open it manually, but found out that I wasn't on the list! I quickly opened online support, thinking that there was some minor problem and that they will be able to register me. After 10 mins of talking, the lady told me that I should quickly contact PS, because they are the organizers of this tournament. I FLIPPED!! I almost threw my computer in the wall, because I knew that there is NO WAY that they will be able to respond in time. Nevertheless, I contacted PS customer support and wrote in the forum. I was thinking about playing another tournament, but I was so annoyed by this that I would probably lose, and I didn't want to go out either, because I just felt like punching someone, so I went to bed. The answer from customer support arrived at 10am today(after 14 hours) and they said: Thank you for your message. I am sorry that you could not be part of the 5K Freeroll on Titan Poker. However, have you followed all the requirements needed and did you deposit between the 20th and 27th of October?(Yes, I have.) On the hand I am sure that very soon another freeroll will be organized on Titan Poker, hence keep checking our website in the news section. (translation: Ummm yeah, shit happens, better luck next time) Thanks for your cooperation and understanding And after some more messages they are still acting like nothing happened! I know some of you might say: "LOL, look at that fish bitching about a freeroll!" But I've had some pretty big wins lately and I was really looking forward to this tourney and had a good feeling about it, but now I guess we'll never know, right? It's been almost 24 hours, since this happened and I can't believe how much I am still annoyed by it, especially the "nothing we can do" attitude. Please, tell me what you think about this.

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_Anonymous_

23.11.2010, 07:40 0

I know shit like this do happen but thats not the end of the world... wait for xmas an dforget about this situation, that will definitely help to make some huge mooolah..