Ok Hadi, that wont be a problem, thanks.
Today i received an answer to my mail which i sent, before i even got a 50$ starting capital, so "profesional" from thiers side..so i guess for this mail i sent with documents, i can expect at least a week to be seen..
Originally posted by EagleStar88
Originally posted by AllAboutTheBenjamins
how long do you have to get 1000 FTP?Hi AllAboutTheBenjamins,
Sorry your question got missed whilst we tried to help the OP.
With Full Tilt you have an unlimited time scale to achieve those points, so no hurry, just complete them when you feel comfortable.
It doesn't take long if you play a little poker on a daily basis or even just a couple of times a week.
Best regards,
Bart
Sweet, thanks. Already about halfway there ;). I want a plastic Full Tilt deck so time to go win some turnis.
Any updates? I still havent received a response from FT..
btw Will i receive an rakeback even my account was locked for ID checks ?
Morning milansta,
We've got an update for you. However, I am afraid this is the same message as you've received for sending in your ID copy. We are unable to help you further because this is now a security check case which we can't get involved in.
Have you got any response from them?
Ingrid
Hi milansta,
Let's wait for tomorrow. If still no news, we can try to give another request towards Full Tilt.
Please keep me informed.
Ingrid
Can you please try one more time to contact them cause they havent responded to my mail. Hope that they dont threat every customer like me 
Hi Milansta,
I am really sad to see that the issue is still not solved.
I am going to get right into it and asking you to be a little patient. I'll get back to you soon.
Ingrid
I dont think we share the opinion of the term "short", cause im waiting for a whole week and nothing seems to indicate that this is going to be solved soon, this is getting so frustrating, why wont they respond to my mail? Is that the privliegie just for chosens one or what?
Why do you even cooperate with them if they wont even give an answer even to you?I mean you are recomending to us to play on theirs site which wont even give us the answer to our mails, which suppose to be thier obligation.
Hope you understand my frustration with this, ive been more then patient, but as you see still at the same point as i were 10 days ago.
Ingrid where did you desapear ? Have you got any updates, since they just dont respond to my mail's ?!
Thanks.
Hi milansta,
I am really sorry for the late reply. I am still here and trying to solve this issue.
However we are not getting any update on your case, because its in the security team hands. Let me get back to you on this tomorrow as we've been promised to hear back beginning of this week.
We apologize for any inconveniences this may have caused you. I understand this is very frustrating.
Ingrid
So to sumarise :
*They had some error and our starting capital took several days to be avaliable in account.
*Reached 100FTP's after deposit, coudnt withdraw, as there was some error with requirements with my starting capital.They say it was up to you, you said it was something to do with theirs sistem.
*Played until i got 1.000 FTP's hoped that will somehow correct that mistake, but just lost 45$ for nothing as i still coudnt withdraw.
*My account got locked, i recevied an email to prove my identity which i did as soon as i saw the mail.(few hours after i received an email)
*Waiting for 15 days, but still no one is respoding to my emails, and you keep on saying to me to way one more day and you will see tommorow what is going on, but even you wont bother to answer as being promised.
Im holding up not to be rude, cause i really dont want to insult anyone, exspecioualy someone who didnt deserve it, but seriously guys :
WTF IS GOING ON ?!
poker rooms love to do this it takes 2 clicks to deposit and 2 weeks to withdraw where is the sence in that but your barking at the wrong tree because pokerstrategy cant do much its in full tilts hands, you wont be the first frustrated person when it comes to withdrawing from an online poker room
Finally THAY HAVE RESPONDED !!!
But now, they want a proof adress(even in the passport clearly says which my adress is), so now the problem is i dont have any bill on my name, can i send my parents as they have last name as me?
I would copy/paste whole mail, but its from support.hr -> Croatian, and it woudnt be understanable to you, as it is in my language(didnt even know they have that), but it says my passport is accepted,but account will be remained locked until i got that proof of adress.
So what shall i do with that, can you advise me Ingrid, thanks.
Hi milansta,
Sorry to hear you have still had problems and thanks for staying calm in the forums, we appreciate it's been a frustrating time for you but your patience is really appreciated.
Every poker room and of course PokerStrategy itself asks for proof of ID, both of yourself and your address etc. This is standard practice and is there to protect yourself and your account. I.e. only you will be able to withdraw your money after proving who you are and not someone else.
This is usually a one-off process and once completed will not be requested for future withdrawals.
Basically you will need to provide them with whatever confirmation they are requesting. In the event of you not having a utility bill in your own name, maybe you could provide some other official document with your name and address on it, e.g. a national identity card, driving licence, voters registration or maybe a student card?
Only the poker room's support team will be able to confirm which of these would be acceptable to them, so work with them by suggesting what documents you could provide and I'm sure they will do whatever they can to help.
Finally, try to send as clear a scan as possible to ensure that they can read your details clearly, otherwise this might cause further delays or requests for additional copies.
Hope this helps, good luck & let us know how you get on.
Bart
Ive sent them the copy of my passport, on which are included :
-My full name and last name
-My photo
-My adress
-My birth date
So if there is my adress included why do they wont a bill ?! I can send them even my personal ID(where is also my adress inculded), but i dont have any bills on my name, the only thing i can try to find is confirmation of my adress from police, but that can last again for weeks..
Ive suggested to send my (fathers) bill as we are on same adress but no one even mentioned if that could help.
Hi milansta,
You could try sending them the utility bill even if its only your father's name on it. Same surname will do the trick I think.
I received a feedback on your case from Full Tilt poker and the same thing was described to us as well. They need a proof of your address.
Keep me posted
Ingrid
Ill try like that, by sending them a bill but with fahters name, thats the only proof i got. Ill let you know in another 15 days did they accepted it, cause i expect that to last that long again.
Cheers mate.
Ingrid please help, this is getting so frustrating..
------------------------------------
Hello Milan,
Thank you for sending us the requested documentation.
We're pleased to inform you that we've verified your address and reopened your Full Tilt Poker account. You can now log in and play on our site as usual.
We greatly appreciate your cooperation and understanding.
Good luck at the tables, and thank you for playing at Full Tilt Poker.
Regards,
Dominik
Cashier
Full Tilt Poker
----------------------------
1.I havent receive any rakeback, and it past more then 3 weeks.
2.I still cant withdraw anything as it popup with the message we cannot process your withdrawal at this time,as it was before i verifed my account.
What is the problem here ffs?
