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[Closed] Elephant crashes on start

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DamjanD
Joined: 04.05.2010

Hello,

my pokerstrategy elephant keeps crashing when i run it.
I'm using Win7 ultimate 64bit.

During a multitable session (~15 tables) on pokerstars I decided to plug in an additional monitor in order to spread the tables.
At that moment my computer decided to crash and restart. After reboot the Elephant program would not open.

I have tried repairing the installation using the 0.99 installer and also uninstalling the program and reinstalling again. It did not fix the problem.

Has anyone encountered a similar problem?

Could it be that the crash created an error in the database? If so can that be repaired in any way?

Any other ideas?

I thank you in advance four your answers.

DamjanD


14 replies
DamjanD
Joined: 04.05.2010

Hi again,

I have also tried to completely remove postgreSQL and reinstall and remake the database. I still have the same problem:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: elephant.exe
Problem Signature 02: 0.99.40308.1
Problem Signature 03: 4d761446
Problem Signature 04: System.Xml
Problem Signature 05: 4.0.0.0
Problem Signature 06: 4ba1dfec
Problem Signature 07: 710
Problem Signature 08: 27
Problem Signature 09: System.TypeInitialization
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I have decided to preform a complete format on my computer (was about time anyway) which renders this thread moot on my part.


mrk1988
Joined: 04.02.2007

Ok.

I'm pretty sure the problem itself would have been easily fixed by just deleting the current user config and letting the elephant create a new one ;-)


DamjanD
Joined: 04.05.2010

Thanks, I'll try that if it happens again.


Im having the exact same problems. but i cant find a file named userconfig anywhere


Hi there,

the location of the user.config file depends on your OS, using Windows 7 for example it would be located here:

C:\Users\Your_name>\AppData\Local\PokerStrategy.com\Elephant.exe_StrongName...\0.99...

Cheers,
L


foulkezboyz
Joined: 29.03.2011

where is it going to be on windows vista, 64 bit?

Also will this cause me too lose my Database.


mrk1988
Joined: 04.02.2007

Hey,

same path for windows vista. And no, your database won't be lost! In case it does not show up after deleting the configuration file just create a new database with the old name and the elephant should recognize it again.


DamjanD
Joined: 04.05.2010

Hello,

I ran into the same problem again, when my computer crashed while playing.
Deleting the config file worked perfectly.

Thank you for the solution.

DamjanD


mrk1988
Joined: 04.02.2007

_thumbsup:


hustlik
Joined: 08.08.2009

I have the same problem

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: elephant.exe
Problem Signature 02: 0.99.40308.1
Problem Signature 03: 4d761446
Problem Signature 04: System.Xml
Problem Signature 05: 4.0.0.0
Problem Signature 06: 4ba1dfec
Problem Signature 07: 710
Problem Signature 08: 27
Problem Signature 09: System.TypeInitialization
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

screen: /
I removed user/config and it has the same problem again, any ideas?


mrk1988
Joined: 04.02.2007

Please try updating it to the latest version (0.102). If you get the same error message please provide a logfile.

You can download the latest version here: http://elephant.pokerstrategy.com


hustlik
Joined: 08.08.2009

I reinstaled it on V0.102 but there is the same problem:

Podpis problému:
Název události problému: CLR20r3
Podpis problému 01: elephant.exe
Podpis problému 02: 0.102.40520.2
Podpis problému 03: 4dd64d1b
Podpis problému 04: mscorlib
Podpis problému 05: 4.0.0.0
Podpis problému 06: 4ba1da6f
Podpis problému 07: 3fe7
Podpis problému 08: 11b
Podpis problému 09: System.AggregateException
Verze operačního systému: 6.1.7600.2.0.0.256.48
ID národního prostředí: 1029
Další informace 1: 0a9e
Další informace 2: 0a9e372d3b4ad19135b953a78882e789
Další informace 3: 0a9e
Další informace 4: 0a9e372d3b4ad19135b953a78882e789

How can I provide a logfile?


mrk1988
Joined: 04.02.2007

First of all - please go to:

Start -> run -> %localappdata% -> PokerStrategy.com -> Elephant.exe_StrongName_

And delete everything inside it.


Tr3LoS
Joined: 23.04.2011

Fixed for me by deleting everything in the folder.

Thank you.