I had a call from some lady with nice voice, She said that my account is going to be verified within 5 minutes if I remember right 
. However, I have still basic status and I can see on page written " The check was not sucessfully"
It is fine, if there is some not wanted mistake I just want to fix the problem.
Can you help me?
Thank you!
Hi there,
I believe this ticket should explain to you regarding the ID check.
let me know if we can help you further on
Ingrid
Well, machy says that My account is not verified because of something but when I had a call like 45 mins ago, the woman told me that my account will be verified in 5 minutes. This has really no sense.. One person says yes and one no
I am really confused ♠_confused: because I answered those questions in call and all should be ok.
Hi again,
I'm sorry that we confused you
Unfortunately, I have no power to overturn those decisions and the only thing you can do is reply to the above ticket and discuss this with our support.
I'm sorry, I couldn't be more of a help.
Ingrid
Well in that ticket he doe not say any reason , just no
but It is fine, thank you anyways ![:]](https://www.pokerstrategy.com/_forum-runtime/wp-content/uploads/wpforo/emoticons/pokerstrategy-legacy/basics/pleased.gif ":]")
