after waiting 2 weeks, i cant get the capital?

    • iamthewall
      iamthewall
      Bronze
      Joined: 07.01.2009 Posts: 8
      after waiting for 2 weeks, i cant get the capital. i got this message instead

      Dear iamthewall,

      The transfer of the starting capital was denied by PokerStars, unfortunately. We apologise for the inconvenience caused to you and recommend you to choose another poker plattform to which you will get your starting capital afterwards.

      A tutorial about how to register your new account you will find here: http://www.pokerstrategy.com/quiz/platform/
      />
      Once you registered your new account on a different platform, please write me the account name as well as the prefered platform in this ticket. We will then transfer your starting capital as soon as possible.

      Best regards,
      Jeff


      and the link is broken...how? help me pls
  • 8 replies
    • thunderbird56
      thunderbird56
      Bronze
      Joined: 02.12.2007 Posts: 2,185
      Hi iamthewall,

      We cannot transfer the money to your Stars account. Now in order for you to get the starting bankroll, you have to choose one of our other partners by following the instructions on this page: http://www.pokerstrategy.com/quiz/platform/

      Once you have registered your new account, please reply to the ticket our support sent you.

      Best,
      thunder
    • LuborC
      LuborC
      Bronze
      Joined: 20.04.2008 Posts: 1,243
      Hi,

      what is up with Pokerstars? Do you know anything more about why they are causing trouble now? I mean it is a great site and they seem to have always been most helpful always trying to find a solution for every problem and now this?
      I know it's not any of my business really but I'm really curious about this..

      Lubor
    • iamthewall
      iamthewall
      Bronze
      Joined: 07.01.2009 Posts: 8
      ok, so fine, pokerstars rejected me. i kinda forgot about poker for awhile.

      then today, i decided i wanted to play at mansion. so i downloaded the mansion poker software, installed, follow the step by step instructions. i was doing fine until i reached step 6, where you have to enter your username for pokerstartegy. i made my mansion account and used the PS150 bonus code but

      THERE IS NO "ENTRY FORM" =(

      all i see is this.


      Username, not the screenname: ---



      no space to type anything. so how? i already made my account with mansion using the code. my username is : propahstoner
    • BogdanJ
      BogdanJ
      Bronze
      Joined: 30.01.2009 Posts: 7
      check out the ticket u have,entry the username there,i did so,didn work for me either,that field was not there,where to entry the username,so check the tickets u have ....their under "help" tab.
    • EstFighter
      EstFighter
      Bronze
      Joined: 03.02.2009 Posts: 2
      I had the same problem and I replyed to ticket and wrote my new platform and username to there but I don't know if PS people have noticed that because I haven't got any feedback.
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hey guys,

      @iamthewall: Please contact our support via the ticket system (http://www.pokerstrategy.com/help/) and inform them of your new Mansion account name and that you want to receive your starting capital there.

      If the rest of you are talking about the second starting capital bonus from Mansion Poker you can either go to your profile and enter it there: http://www.pokerstrategy.com/home/profile/ or use this link: http://www.pokerstrategy.com/bonus/detail/950/. If neither works simply contact the support via the ticket system.

      Best regards
      SoyCD
    • iamthewall
      iamthewall
      Bronze
      Joined: 07.01.2009 Posts: 8
      Thanks, finally got my $50 starting capital. One last thing, probably in the wrong sextion now, but can anyone link me to how TAF works or explain to me? I'm confused lol.

      Special thanks to SoyCD, you're lovely.
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by iamthewall
      Thanks, finally got my $50 starting capital. One last thing, probably in the wrong sextion now, but can anyone link me to how TAF works or explain to me? I'm confused lol.

      Special thanks to SoyCD, you're lovely.
      Hey iamthewall,

      You will find all information on the TAF system as well as your referral code here: http://www.pokerstrategy.com/home/taf-info

      Best regards & hope to see you around the forum :)
      SoyCD