Template for support reports

    • PSTorsten
      PSTorsten
      Bronze
      Joined: 08.01.2010 Posts: 75
      Below you'll find the report template.
      Its purpose is to make it easier for you and for us to collect the information we need to analyse and solve any issues you may encounter.
  • 1 reply
    • PSTorsten
      PSTorsten
      Bronze
      Joined: 08.01.2010 Posts: 75
      PokerStrategy.com Elephant version number: _____
      Please fill in the current version number, e.g. v0.69

      Which operating system:
      ( ) XP
      ( ) Vista
      ( ) Windows 7

      Which poker room:
      ( ) PartyPoker
      ( ) PokerStars
      ( ) Full Tilt Poker
      ( ) iPoker Network (e.g. William Hill Poker, Titan Poker, Mansion Poker, etc.)
      ( ) Everest Poker
      ( ) Others: ______________

      Which game type:
      ( ) Cash Game (NL, PL or FL and which limits?)
      ( ) Tourney (which tourney types?)

      Have you searched the FAQ:
      See: FAQ
      ( ) Yes (but the problem isn't listed)
      ( ) No

      Relevant screenshot available:
      ( ) Yes
      ( ) No (a screenshot is irrelevant concerning the problem)

      Error messages in the logfile:
      Where can I find the logfile on my computer? See here
      ( ) Yes (Please don't forget to post the logfile's content)
      ( ) No

      In case of problems related to the database:
      Was the PostgreSQL Database Service installed separately?
      ( ) Yes
      ( ) No (the Elephant has installed Postgres)

      Have you read the database section in the FAQ?
      See: here
      ( ) Yes (but the problem isn't listed)
      ( ) No

      Problem description:
      Please describe the problem and the circumstances of it's occurrences as detailed as possible.