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[Closed] failed free bankroll

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i have a question.. i sent photos of my ID card about a 3 days ago.. that photos was so clear that your staff member could see every pixel.. however.. i accidentaly entered wrong phone number.. i got it right and selected time when you can call me.. but no phonecall was made. I just logged in and i see that I can´t have my 50 dolars on pokerstars.. thats wierd no?


1 reply

Hi tonopicko,

Please drop our customer support team a ticket and explain what happened.

Moderators don't have access to your details (for security reasons), but support will be able to confirm the reasons for this and/or correct any misunderstanding if applicable.

Best regards,

Bart