Customer support,
I have uploaded my passport and proof of address 2 times for you so far, please can you let me know what pictures are too small and unreadable?
The passport one is as close as i can get it, and the proof of address is from a NHS letter that is very readable as far as i can see.
Please let me know what the problem is.
Many thanks
Toni
Hey tonilou76,
to reach our customer service, ideally write a ticket (or maybe there is already one open):
http://www.pokerstrategy.com/home/support/
Best,
Lutz
I have opened 2 tickets and answered 2 more, i have uploaded a FULL PICTURE of my passport, why are they saying it is not acceptable or unreadable?
I would like to know what pictures they cant read....... i will re send MORE to your customer support team, maybe if the picture is of another dockument it might go through?
Just sent 3 new pictures via webcam picture taker......
1 is my in date TV licence
2 is my passport (again)
3 is an official lett from my local council
Maybe this time you can see them as they were taken up close and readable.
hope we get it right soon
Hi tonilou76,
We got already your documents and our security team will check them as soon as possible.
Thank you for all your pictures. Let's that they are fine. 
Best regards,
Hannes
