Hello
I did a quiz and i choose on wich poker room i want money. I did all correct. After some hours i get message i must confrim my id, so i uploaded my id card. Now i am wonder why was id check unsuccessuful.
Thanks for help.
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They can't tell you why the ID check was unsuccessful because that would give potential cheaters information on how to circumvent the ID check.
You can still participate in PS in other ways, as well as earn strategy points by making your own deposit.
i uploaded my id and proof of residence aswell, and i havent heard back from them (im sure its been 48 hours)
Hey tbs19801,
Welcome to PokerStrategy.com and the community.
Sorry to hear you have failed the ID check. We can not elaborate on the situation any further as the email states this.
But this doesn't mean you cant get involved in our great community. You can still take advantage of all our offers including our first deposit bonuses.
Regards,
Kyle.
Hey tatsubaki,
It looks like you are bronze status. ♠_biggrin: This usually means you have received the starting capital.
Check your chosen poker platform and if it's still not in there contact support:
Regards,
Kyle.