I am not receiving my strategy points.I have contacted Stars and they have confirmed that I am tracked,so where are they?
My user name on Stars is gordyboy1957.
cheers Gordy
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Hi there
We can only recognise a tracked account once that account has begun to receive StrategyPoints.
Since you've never received StrategyPoints on PokerStars, we can't be sure whether you're tracked or not. In such cases, we'd advise you to contact poker room support and ask them to confirm whether or not your account is affiliated to PokerStrategy.com.
Or just drop an email to our support in a few days 
Ingrid
ps: BigOVERBET thank you for popping by and helping out
I have been playing for 2 weeks there and they have already confirmed that I am affiliated to Poker Strategy,but still no points
Originally posted by gordy1957
I have been playing for 2 weeks there and they have already confirmed that I am affiliated to Poker Strategy,but still no points
Hi gordy,
You're asking for Bet365 StrategyPoints?
Ingrid
Originally posted by gordy1957
poker stars points
username gordyboy1957
when did you start to play?
just read through the FAQs about receiving points and found out about information sharing,the box was already ticked so I clicked ok.
I f that was the problem have I lost strategy points already earned?
Originally posted by gordy1957
just read through the FAQs about receiving points and found out about information sharing,the box was already ticked so I clicked ok.
I f that was the problem have I lost strategy points already earned?
no no, as soon as you tick the box your StrategyPoints will be summed and sent to us in a report and we'll update in our system. Please allow a few days for this