what means ,,Delete all browser cookies"???? 
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In your browser go to:
Tools/Internet Options/General
and then click delete temporary internet files, cookies, etc
hi rdknauf91
I've moved your thread to the beginners questions section of the forum where it belongs
As for your questions Joniko answered perfectly so follow what he says and let us know if you struggle any further
Regards
Carl
Hey rdknauf91,
I have some great news regarding your account. To view my ticket please click HERE.
Have a good weekend and if you need anything else please notify me by replying to the ticket.