hi there!
i had an INR acc. with neteller but i was having troubles beacuse of the exchanges rates on every transactions, so with the permition of neteller i have created an USD acc. i had verified both accounts but a few days back i tried loging in but both my accounts were frozen temporarily.
today i tried logingin and it says that my acc. has been permanently closed. i had a lot of money in my acc.
i was'nt even informed of my acc. being closed.
They are not even replying to my support tickets.
Ingrid please help me out!
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25 replies
Hi sridneel,
Please drop me an email with your NETELLER ID so I can check what's going on?
Thanks,
Nat.
i have contacted the customer service and this is the reply i got!
Response Via Email(Sandra A) - 23/03/2012 06.10 PM
Dear --------,
Thank you for your email.
Unfortunately, NETELLER is unable to provide service to you. For further information please contact investigations@neteller.com.
The NETELLER Customer Service Team is available 24 hours a day, 7 days a week. If you have any further questions, comments or concerns, please visit http://help.NETELLER.com. You can also follow us at http://twitter.com/neteller or connect with us at
Thank you for choosing NETELLER!
Sandra A.
Member Service Agent (2232)
wtf!
you cant provide service?
and the its been more than 24 hours since i sent the mail to investigations@neteller.com
but still have'nt received any response!
Hi,
Any security cases are dealt with extra carefulness and they always take time, counted sometimes in days. If you have already sent email to investigations@neteller.com please be patient and if you hear nothing back I will check on Tuesday how much longer it may take.
BR,
Natalia
Hello,i sent this email to investigations@neteller.com :
1 april 2012 i used my account Entropay to deposit money in my account neteller.
I used my entropay palstic card (mastercard)with last number xxxx, but not possible deposit with this card,and i after used virtual card visa with last 4 number xxxx
After a few minutes my account was closed .
Please contact entropay do check this, tanks
Today my account is closed,i have 180 euro in my account.
About 2 years i used neteller,i have neteller plasitc card
How many time to check and to open my account?
Sorry for my bad english,i m italian
Originally posted by robberto200
My account neteller is ok now,tanks
good to know that...but neteller is closing a lot of acc. lately!
one of my family members acc. is also closed and one of my friends also....and the investigations@neteller.com will never reply to ur mail.
Hi Guys, is everything ok now?
If you experience further account issues, you may also try to contact neteller on the following email address:
If you require assistance with any other issue, please notify us by replying to this post, or you may contact our CS team via the ticket function:
PokerStrategy.com: Contact Us.
Regards,
Mark.
GREAT!!! 
my account is locked again..!
neteller says:
Thank you for contacting NETELLER.
Please be advised that your NETELLER account is currently under review by NETELLER. A temporary hold has been placed on your account to ensure its safety while we investigate the matter.
We will contact you when your account will be reviewed.
Thank you for your patience.
i know that they take for ever to review as i have read it at many places and also experienced it before...i reqest PS to help me speed up the process..!
Hey sridneel,
Have you emailed pokerstrategy@neteller.com - this may speed things up a little for you 
Verifications are always a lengthy process so please hang on in there
Best regards,
Gary