Hi,
I play at 888 poker and Lucky Ace poker (skin of 888 poker). Yesterday when I tried to log-into my LA account it logged in and I registered for a 5.50$ Sng. When the game was about to start the software automatically closed. I tried to log-in again and I got a message saying " Your account has been temporarily banned , please check your mail for further details".
I checked my e-mail which said,
Dear -xxx-,
I am Natalie B. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. I am contacting you in regards to your 888poker account with username "--------". This email is to inform you that we have taken a business decision to cancel your account with us. I ask that you refrain from opening new accounts owned or operated by us, as these too will be closed and no monies refunded. Regards, Natalie B. Operations Department Cassava (Gibraltar) Ltd. operations@cassava.net
.
The above mentioned is for my old 888 account which I stopped using a while back
Again I got a message regarding my Luck Ace poker account which read,
Dear -xxx-
, I am Natalie B. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. I am contacting you in regards to your LuckyAcePoker.com account with username "---------.". This email is to inform you that we have taken a business decision to cancel your account with us.
Please note that in order for us to refund you your full bankroll amount I request you send in the following documentation:
A copy of you ID, Passport or Drivers License A copy of a recent utility bill showing your full name and address These documents can be sent to us by you uploading them through the link: www.safe-cashier.com Please copy and paste the above address directly to your web browser. You will then be prompted to enter your username and password. Though your account is currently restricted you will be able to access the Tools option only. You will then be guided through a simple process to upload the requested documentation. Please note that to ensure the security of your documents we have implemented powerful security policies, rules and technical measures to protect the financial security of our members. I ask that you refrain from opening new accounts owned or operated by us, as these too will be closed and no monies refunded. Regards, Natalie B. Operations Department Cassava (Gibraltar) Ltd. operations@cassava.net
1. How can they ban me just like that without stating a reason?
2.I have never indulged in any sort of collusion , etc.
3.I have been play full time poker at Pacific network from Dec'11
4. I asked LA support whether I can create an account there when I already have a 888 account, before creating and they said "yes"
5. I use the same e-wallet and e-mail for both the accounts
6. I have never tried 2 open both the accounts at the same time (and u can't do that. It's like William hill and titan poker. Only 1 client can b opened at a time)
7. I have never even requested a cash-out so far as I never wanted to withdraw anything before moving to 50$ Sngs.
8. My full roll is there which is a lot 
Please help what to do. I have uploaded the documents they asked.
I'll keep you updated.
