Alan, I am very jealous!
I won't post the entire discussion but here are some useful quotes:
Hello Matthew,
Thank you for contacting us and welcome back to PokerStars.
Unfortunately it is not possible to delete an existing account to open a
new one but we are able to help you to regain the access to your old
account.
However, we have located an account registered in your name. Since this account has associated real money history, for security reasons, we
need to ask you some questions to verify you as the owner of the account.
Please advise the following:
1. The last 4 digits of the account number for the primary deposit
method
used to fund your PokerStars account?
2. The last time you logged-in to PokerStars?
3. The approximate funds balance in your PokerStars account?
4. The registration date (year/month) of your PokerStars account?
5. The User IDs of any players who have transferred money to your
PokerStars account in the past?
6. A telephone number in case we need to contact you.
They then said:
Unfortunately, your PokerStars account is not linked to PokerStrategy and therefore you are not eligible to receive any associated benefits with this site.
Please also note that we are unable to retroactively link your account to this site. In order to be tracked to PokerStrategy, you would have to have registered your account with PokerStars through one of the links or banners available on PokerStrategy's website.
Moreover, it is not possible to close your existing account and allow you to open a new one in order to be tracked to PokerStrategy.
Pretty tilting actually. Bah nevermind.
You were very lucky Alan883! I suspect it was the case that you had no "associated real money history" on your old account, therefore they had never gone through the process of verifying and security-checking it. Or something along those lines anyway.
Can't Pokerstrategy do anything about this?