Hi CRI4BRA,
I'm sorry to hear that this happened to you. However, this was most likely a standard security check for new accounts. This is a completely standard procedure, although I understand that it pretty much couldn't have come at a worse time. If you were already in the money or close to the money, then perhaps you could get some sort of compensation by contacting their customer support.
Hopefully everything is okay with your account now though. If anything is still wrong though, you can always contact their support. If they are then unable to help you, please do not hesitate to send us a ticket and we will see what we can do to help
Send us a ticket
Best of luck at the tables!
Kind regards,
Tino