Hi all,
what a terrible experience when I tried to withdraw my money from this site. I don't want anyone else to be in same situation (not be able to play for month) so I'm gonna write how to withdraw money from this site.
1. Prepare all needed materials:
a) ID card (your citizenship card) or Driving license
b) Bank account statement (real email u get periodicly by your bank) or download one from your Internet Banking (like PDF format).
2. Find a friend or company that can scan it for you. Most people don't have scanner at home (I guess ;)). Make sure scan is clear and all fields are easy to read (especially your signature).
Now the mailing part, probably the longest one. Send all mails to both security@mansion.com and memberservice@mansion.com. Second adviced always confirms your question and u can be therefore sure they got your materials.
3. Send mail with your a) (ID or driving license) in the attachement.
Be sure to state "ID card" or "ID check" in subject and email.
4. Wait 1-2 days... when you think they should have it confirm it with Online Suport chat (fast and reliable). U can find this button on the right side of your Mansion poker client.
5. Send mail with your b) (bank statement or something like this) in the attachement.
Be sure to state "Proof of Address" or "POA" in subject and email.
6. Wait for email telling you your account has been upgraded and they have all needed materials, whoalah! All hard work is done.
7. Withdraw with your preffered method (takes 1-2 days for Moneybookers).
All future withdrawals should be without problem. Hope I helped at least 1 person