Unable to log in – need help

07.06.2014, 04:24 0

Hello everyone,
I am not sure if it is fine when making a thread about my problem here so please forgive me if it bothers anyone.
My main account at PS is apollo540419 and boorinmap is my friend's. Yesterday, I logged out my account to sign in my friend one , after logging out, I am unable to log in my account again. The site repeatedly says that too many failed attempts but I remember that I input the right password.

Then I used resting password function and successfully changed it. However, I could not log in using neither my new password or old one. I also sent ticket but haven't received feedback yet.

Please help me check and resolve this problem. I really appreciate your support. Thank you very much. ♠_grin:

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10 replies

UPAY4DINNER

Joined: 28.09.2009

Posts: 22,746

07.06.2014, 07:25 0

Wait for CS to sort it

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gadget51

Joined: 23.06.2008

Posts: 5,622

07.06.2014, 08:35 0

Hi boorinmap,

As pointed out above, if you have sent a ticket to Customer Support the best course of action for now is to wait for them to sort it out.

Regards,

Mal.

My blog: NSFW Language (Push the Limits).

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_Anonymous_

08.06.2014, 10:52 0

Could anyone please tell me how long it takes to resolve a case like mine? I need to read some articles in Silver status but I couldn't access my account (apollo540419)
Thanks guy.

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TJtheTJ

Joined: 12.10.2011

Posts: 6,581

08.06.2014, 11:04 0

Hey boorinmap,

Did you make sure to actually send us a support ticket? If you haven't done so already, then please do so here: Send us a ticket.

Once you have done that, we'll reply to you within 24 hours and usually faster than that. Hopefully this can then get sorted out as soon as possible

Regards,
Tino

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_Anonymous_

08.06.2014, 12:26 0

Hi Tino,
I submitted ticket when I didn't log in any account. The process was: log out of apollo540419, log in boorinmap. then unsucessful log in apollo540419. Then I submitted ticket when I was at the main page.
Is it fine to do so because boorinmap is not my account. Will it take longer time to process? Or I need to log in specific account to submit. Thanks for your response.

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_Anonymous_

09.06.2014, 09:29 0

Originally posted by boorinmap
Hi Tino,
I submitted ticket when I didn't log in any account. The process was: log out of apollo540419, log in boorinmap. then unsucessful log in apollo540419. Then I submitted ticket when I was at the main page.
Is it fine to do so because boorinmap is not my account. Will it take longer time to process? Or I need to log in specific account to submit. Thanks for your response.

Haven't received any response yet. Should I resubmit my ticket, guys

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Lazza61

Joined: 23.03.2011

Posts: 11,841

09.06.2014, 09:52 0

Hey boorinmap/apollo540419,

Are you logged into the boorinmap account when you submit the ticket because we currently have no record of a ticket from you.

Please ensure you are logged into the boorinmap account and re-submit the ticket stating clearly that it is in regards to the account of apollo540419.

Customer support will be expecting you.

Regards

Laz

Twitch

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apollo540419