I got hacked on Skrill, what should I do?!

Don't know what helps you, but this is again an example why investing 10 euros to security token is a good investment.

Originally posted by Kyyberi
Don't know what helps you, but this is again an example why investing 10 euros to security token is a good investment.

Thanks Captain Hindsight!

Sounds kind of suspicious. The only thing I would say is to maybe call them directly to see what's going. Other than that I'm not really sure. I really hope that you do get this mess sorted out.

Sometimes hindsight can save someone else's money in the future. Of course it doesn't help the OP, but mentioning it once again may help others. After all, these kind of things have happened every now and then, so it's sad that most players don't use Skrill token. It costs 10e, and saves your money. If your account gets hacked while you have the token, Skrill pays you back the lost money.

Question for ALL Skrill users here in PokerStrategy.com: If you don't have the token yet, what is your excuse for not ordering one RIGHT NOW?

Thanks folks!

Just to mention that I am not poker player. I am freelancer, but didn't find any official Skrill's forum, this one is most visited. I don't use Skrill for all my money transactions and I didn't think about additional security for one of the most popular payment service (it should be option by default, right?).

The only problem that I have is their support team, they're ignoring all my messages and I am not sure how to contact them again.

Also, I tried to call Skrill's call service in Germany, but when I typed my profile id, I got the message that is unknown. It's very weird, suspicious, or however to call that, looks like they doesn't care about their community.

Everytime when I have called their customer support, I've got things done. Email isn't their strong point, sometimes it takes ages to get an reply and sometimes they just don't reply. In urgent matters, always use the phone. I didn't have to type anything when I called them.