Hi,
I have an account with William Hill and got this offer:
You get free 175 EUR
Hi pippuri, as an experienced poker player and member of PokerStrategy, you have been chosen as part of our promotional test group to receive a 2nd free starting capital of up to 175 EUR on William Hill.
When I entered the William Hill account user name I got this mail:
Your username doesn't exist
Hi pippuri, We could not transfer your free poker money to your William Hill account because the William Hill username you entered on our website is incorrect.
Please enter your correct William Hill username in our registration instructions and we'll try to transfer the money again:
What is wrong and what can I do? William Hill user name (NOT poker nick name) is correct.
Pippuri