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Poker Sters - please help

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Hello
I have been playing stras at Poker for several years. I logged in yesterday, I made a payment.
And unfortunately it's over. The system did not send me a code to confirm the e-mail address. I changed my email address, I received a message about this change. Unfortunately, I didn't get the code to the new address either. I wrote to support, I didn't get an answer.

I wanted to withdraw money, I couldn't. I wrote to support again, I didn't get an answer.
In total, I wrote three e-mails to support and until now I have no answer. I can't play or withdraw money.
Can anyone help me?

Sorry for my english, I translate to google


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3 replies
Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi Amans66,
Welcome to PokerStrategy.com! :welcome:

Be patient,
PokerStars is receiving a large number of support calls at present.
Since all this happened yesterday, it may be tomorrow or Friday before it is resolved.

Be aware that it may be necessary to go through an identity verification procedure before it is all sorted out.

Best of luck,
VS


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Hello
Thank you for your answer.
I already had the identity verification procedure. Now, something went wrong with email verification.
I wonder if they can do it by Saturday. I have two bonuses valid until May 2 :(

Best regards - Alice


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi Amans66,
If you can't complete a bonus because of an account problem ask them for an extension.

The worst they can say is "no, sorry" -- but PokerStars is often quite reasonable about such things.
Best of luck,
VS


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