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Account limited for 2 months

 
Skrill (Moneybookers)
Last Post by VorpalF2F 5 years ago
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tranceactor
tranceactor
Joined: 09.11.2006
Posts: 5,318
14.02.2021, 00:31

Hi,

Skrill limited my account mid December. Now it is mid February and it is still the same. The only answers from Skrill is sth like

Dear xxx,
Thank you for contacting the Skrill Help Team.
Following our conversation earlier.
Your account is temporarily restricted due to a standard security review. Once the dedicated team completes it, they will contact you to let you know about your account status. If you have any further questions or concerns, please let us know.
Kind regards,

Skrill Help Team

which is basically the same answer every 2 weeks.

They haven't asked for any information, documents or similar in all that time and it sounds pretty weired to me that standard security review takes that long...

Any help would be very appreciated


Ich dachte, dass IPoker eine schlechte Software hat, bis ich auf Party spielte...

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3 replies
VorpalF2F
Super Moderator
VorpalF2F
Joined: 02.09.2010
Posts: 45,056
14.02.2021, 05:00

Hi tranceactor,
Unfortunately, no-one here has any connection with Skrill, nor do any members have access to account information.

I presume that they aren't asking for documents, since they likely have the ones you used when you signed up.

If they are running checks, that would require that they contact local governments for verification, and that can take considerable time.

Best Regards,
VS


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tranceactor
tranceactor
Joined: 09.11.2006
Posts: 5,318
28.05.2021, 19:01 +1

After 5 months and "threatening" them with the ombudsman my account is fine again. Got 75£ in vouchers as an apology on top


Ich dachte, dass IPoker eine schlechte Software hat, bis ich auf Party spielte...

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VorpalF2F
Super Moderator
VorpalF2F
Joined: 02.09.2010
Posts: 45,056
14.06.2021, 18:42

Originally posted by tranceactor
After 5 months and "threatening" them with the ombudsman my account is fine again. Got 75£ in vouchers as an apology on top

I missed this when you posted it.

So pleased to hear that it worked out for you!


Bizarre hand? Post it in Hand of the Day!!
Mind Games: My blog
As in life, so in a game of hazard, skill will make something of the worst of throws from Moonfleet by JM Falkner

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