Follow-up
I just received these instructions from 888 support regarding re-installation.
In my case, the problem is different, but this might help you
There are some goofy instructions in here such as:
Make sure you have the latest version of Adobe Flash installed. Flash is no longer supported at all.
Empty Cache and cookies in the brower. I use 4 different browsers. All of them? Just the default?
Spoiler
I will provide you below the troubleshooting required for a complete reinstallation of our poker client, that should eliminate the issue which you are facing now.
If you wish to keep previously created player notes, please back-up a copy of the ‘Notes.xml’ file as follows:
note by VorpalF2F -- the path below will not work unless you replace the second "%username% with your 888 username. The first one should be your windows login name, but this will only work if your documents folder is in the default location. Mine isn't
C:\Users\%USERNAME%\Documents\888poker\%USERNAME%
Hint! You can copy and past the path to your windows explorer or search bar and press 'Enter'
In this folder you will find the 'UserSettings.xml' file.
Inside the UserSettings we have the below parameter:
<PlayerNotesSettings>
<NotesSyncPerformed>1</NotesSyncPerformed>
</PlayerNotesSettings>
If the parameter is '1', it means that the Sync was already performed. By SYNC, I mean, the automatic conversion of all player notes from 'Notes.XML' into 'QuickNotes.json', when you updated to the first poker client who used the .JSON file.
If you changed the parameter 'NotesSyncPerformed' from 'UserSettings.xml' to '0', the first time when the poker client opens and you logged in, the conversion will be performed of all the notes from 'Notes.XML' into 'QuickNotes.json'.
In an effort to have the issue resolved, I will list below, the troubleshooting that is designed to guide you through a complete uninstall of our poker client, followed by a new re-installation:
1. Go to start and type regedit and open the regedit.exe app
2. Go to the folder HKEY_CURRENT_USER -> Software -> pacificpoker -> poker -> INIT folder
3. Inside INIT folder there are 3 registry: ENABLE_QUICK_RING_TABLE , ENABLE_QUICK_TOUR_TABLE and ENABLE_QUICK_HISTORY_TABLE. Open each one of them by double click and change the value data from 1 to 0.
After you have done this, please reinstall the poker client directly from the website https://www.888poker.com/download-poker/ .
Additionally, I would recommend that you try and follow the below instructions one by one and check if they work.
(1) - Check the firewall to make sure it is not blocking any part of the software. You will need to open access to these ports ... 701, 4095, 4096, 7100, 7200, 7500, 8500 and 8520.
(2) - Make sure you have the latest version of Adobe Flash installed.
(3) - Make sure you have has the latest version of Java installed.
(4) - Make sure you have the latest version of DirectX installed.
(5) - Please add https://www.safe-cashier.com and www.888.com to your trusted websites list.
(6) - Please empty your Cache and Cookies in your browser. Here is how this can be done https://888-external-en.custhelp.com/app/answers/detail/a_id/12052 .
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